Quality Manager

Masco Corporation•Thomasville, NC

About The Position

JOB SUMMARY: The Quality Manager is responsible for establishing, maintaining, and monitoring adherence to the quality assurance system, including quality standards, inspection, test methods, and procedures for the organization. Determine and recommend necessary inspection and test equipment required for incoming, in-process, and final product inspections. Establish and oversee various inspection and test procedures. Establish and coordinate the assembly of records necessary for quality control tracking, including charts, statistical analysis, and reports. Plan work with direct reports, assist in determining causes for non-conforming materials and components, quality system failures, process scrap, or rework. Work with department supervisors/managers to resolve quality problems. Additionally, this role will establish, monitor, and drive Quality KPIs (Key Process Indicators) to improve plant and department performance, such as First Pass Yield, Scrap $ per earned hour, and Internal Audit Compliance. PRINCIPAL FUNCTIONAL RESPONSIBILITIES: Establish and maintain policy for documentation of all products Review documentation before being sent to external customers Implements ongoing quality improvement processes working with interdepartmental teams Anticipates, to the extent possible, program release problems and takes corrective action to resolve and achieve commitments Escalates issues as needed Drive a data-based proactive quality culture in the plant Evaluate and oversee the monitoring of gauges and measuring devices to detect non-conforming product Ongoing observation of all in-process manufacturing levels and evaluation of their adherence to good and established quality standards Constant evaluation, analysis, and continuous improvement of the present quality assurance system and procedures Maintain history of records associated with listing agencies (CSA, IAPMO, and U.L.) Form teams for analyzing corrective actions for defective materials Determine disposition of scrap and rework Prepare Production Part Approval Process (PPAP) paperwork for customers Develop and supervise a team of quality technicians and quality auditors Coach, mentor, and grow Quality Auditor team members within the department from a job knowledge, skillset, and overall performance standpoint Coordinate efforts with suppliers to support new product development efforts and improvements with existing products Maintain Non-Conforming Material Review (NCMR) database for supply base Follow up on safety procedures to prevent employee injury Maintain good employee relations and communications Performs other related duties as needed and assigned

Requirements

Bachelor Science Minimum 8 years experience in Quality Assurance (metal working industry preferred) or High School Diploma and 10 years experience in the metalworking industry
Minimum 3 years supervisory experience
Experience in ISO9001, Quality Audits, and Supplier Quality
Experience with implementing good quality processes and systems (Control plans, PFMEAs, Corrective action processes)
Problem-solving methodology– 5Whys, 8D, Root Cause analysis, etc.
QMS experience with PFMEAs, PPAP, Control Plan
Minimum 5 years experience in a Manufacturing environment

Nice To Haves

Bachelor of Science in Engineering (discipline)
Experience with Minitab software preferred
Machining background
Metal Working experience

Responsibilities

Establishing, maintaining, and monitoring adherence to the quality assurance system
Determining and recommending necessary inspection and test equipment
Establishing and overseeing various inspection and test procedures
Establishing and coordinating the assembly of records for quality control tracking
Planning work with direct reports and assisting in determining causes for non-conforming materials
Working with department supervisors/managers to resolve quality problems
Establishing, monitoring, and driving Quality KPIs
Establishing and maintaining policy for documentation of all products
Reviewing documentation before being sent to external customers
Implementing ongoing quality improvement processes
Anticipating program release problems and taking corrective action
Escalating issues as needed
Driving a data-based proactive quality culture
Evaluating and overseeing the monitoring of gauges and measuring devices
Ongoing observation of all in-process manufacturing levels
Constant evaluation, analysis, and continuous improvement of the present quality assurance system and procedures
Maintaining history of records associated with listing agencies (CSA, IAPMO, and U.L.)
Forming teams for analyzing corrective actions for defective materials
Determining disposition of scrap and rework
Preparing Production Part Approval Process (PPAP) paperwork for customers
Developing and supervising a team of quality technicians and quality auditors
Coaching, mentoring, and growing Quality Auditor team members
Coordinating efforts with suppliers to support new product development efforts and improvements with existing products
Maintaining Non-Conforming Material Review (NCMR) database for supply base
Following up on safety procedures to prevent employee injury
Maintaining good employee relations and communications
Performing other related duties as needed and assigned