Quality Manager

Exova•Boxborough, MA

47d•$100,000 - $120,000

About The Position

Element has an opportunity for an experienced quality professional to join its team as a Quality Manager over-seeing the quality systems of Boxborough, Ma; Pittsfield, Ma: and Montreal, Quebec.

Requirements

Bachelor's degree (or equivalent qualification) in a scientific or engineering discipline, with ideally 5 years' experience in materials testing or a related environment (e.g. manufacturing, quality systems experience)
Experience working within an ISO/IEC 17025 environment is a prerequisite
Auditing experience
Proficiency in English is a prerequisite
Proficiency in computer skills using Windows applications e.g. Word, Excel (data analysis, Pareto, charts, etc.), PowerPoint
Ability to develop systems, write procedures, work instructions, forms and implement
Effective organizational and time management skills with the ability prioritize multiple activities
Strong project management skills and ability to manage cross-functional teams to achieve timelines / goals
Excellent communication skills
Proficient in leading cross functional and dynamic quality investigations, driving robust root cause analysis, developing systemic corrective actions and ensuring the effectiveness of actions undertaken
Ability to quickly gain and understand changes in the quality landscape and self driven to maintain personal professional development to ensure strong site quality leadership
Adept in quickly identifying quality and technical problems and creating a collaborative environment with colleagues to determine effective and sustainable solutions
Effective interpersonal skills (communication and writing) to collaborate with cross functional colleagues and work effectively as part of a team
This is a multi-site leader Quality Manager position reporting directly to the GM, covering quality for our Boxborough, Tinton Falls and Pittsfield labs
Up to 25% travel to multiple east coast sites

Nice To Haves

ISO/IEC 17065 experience would be preferred, including auditing experience.

Responsibilities

Maintenance of and driving scope extensions for all accreditations and certification bodies (e.g. ISO/IEC 17025), regulator approvals and all other regulatory requirements
Implement and maintain QMS excellence, ensuring robust controls are in place to govern all processes and testing performed in accordance with requirements
Develop and effectively maintain site QMS policies, procedures, work instructions, forms, etc. including daily QMS management and provide coaching and mentorship to colleagues to ensure effective implementation across the site
Prioritise multiple activities to meet the needs of the business, colleagues and our customers
Embed and drive a culture of quality assurance and quality improvement in all parts of the laboratory and site operations
Ensure the continued fulfillment of customer expectations through effective implementation of the QMS, e.g. through robust contract review, quality performance reporting and through proactive communication with customers and approval bodies
Manage and support accreditation/certification bodies and third party assessments, visits from regulators and customers as required. Ensure that all accreditations and approvals are maintained and extended, as agreed with operational management and the Division Quality Manager, to service our customer base and retain our competitive position as a leader in materials testing
Lead site audit readiness for all third party assessments with detailed pre-audit reports as required by internal QMS, other assessment bodies, regulators and customers
Cross functionally mentor, coach and oversee the site's corrective action performance to ensure effectiveness of both root cause resolution and corrective action(s) implemented
Ensure all audit NCR's (Non-conformance reports) from assessments are subject to robust E8 type root cause analysis and responded to in accordance with the Element's established quality requirements, timelines and formats dictated by the assessment bodies and customers
Collaborate with Corporate Technical Specialist(s) on NCR review and response on audit NCR's e.g. accreditation/certification bodies, customers
Drive continuous quality improvement projects to reduce the cost of poor quality, improve FTR, and ensure compliance to regulations, standards. company objectives and customer requirements
Ensure training in the Electronic Quality Management System (eQMS), for all available modules, is effectively implemented and utilized by all colleagues across the facility and ensure eQMS usage is monitored and maintained to support quality performance
Develop, analyze and manage key quality performance metrics, and improvement countermeasures for the site, that align to business goals
Manage robust quality training and assessment programs for new colleagues when onboarding and provide refresher training to existing colleagues at scheduled intervals
Oversee site departmental training / cross-training, assessment and refresher training programs to ensure they are robust, timely and effective
Implement oversee and execute method audits, system audits, and proficiency testing to ensure thoroughness and accuracy to requirements and adherence with established schedule(s)
Actively coach, mentor and collaborate cross functionally with site colleagues and with the wider quality community to promote quality maturity and performance to achieve business objectives