Quality and Process Improvement Manager

Pratt Industries•Emmaus, PA

About The Position

This position is responsible for leading the Continuous Improvement initiatives at the Plant. This position will provide leadership, planning, technical direction, communication and coaching skills to ensure safe production of high quality products to meet customer needs in the most cost effective manner. Individual acts as leader and driver of all quality initiatives for plant location; interacts and partners with manufacturing, sales and design teams, vendors and customers in meeting internal and external customer quality requirements. Travel will be required.

Requirements

Leadership and Management
Systemic problem solver, implement solutions to solve root cause problems
Inspires team spirit and loyalty to organization
Able to handle multiple, complex priorities and balance the needs of each according to business impact
Strong business and technical skills and processing, packaging and logistics
Coaching, Motivating and Mentoring
Sets expectations, tracks and communicates results, and creates environment for accountability for results and actions
Understands and uses individual and team development tools
Confident to give employees space to learn and make mistakes
Strong written, oral and communication skills
Excellent listener. Ability to translate operational issues into corrective action procedures
Creative and change oriented. Continuous Improvement process skills
Strong ability to learn
High energy, assertive, energetic and a self-starter
College degree in manufacturing, engineering, logistics or equivalent work experience
Experience in a variety of manufacturing areas (production, logistics)
Competent with MS Office and Statistical software
Able to read a tape measure with speed and accuracy. Able to calculate figures and amounts such as percentages, measurement, volume and rate. Able to apply concepts of high school math.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Employee is regularly required to walk and talk and hear. The employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment is usually loud.

Nice To Haves

Experience in quality system management or mfg./corrugated leadership preferred
Previous ISO certification desired
Six Sigma Green Belt certification desired

Responsibilities

Directs the Quality Management System at the plant
Will assist with Quality and Process Improvement for multi-sites where a Specialties Plant is located.
Train and educate the organization and implement continuous improvement methodologies such as 6 Sigma, 5S, Lean, OE and others
Drives Continuous Improvement to quantitatively and qualitatively improve costs, quality and service.
Drives plant accountabilities in the areas of: tracking vendor performance, resolution and disposition of customer complaints, investigating critical quality defects on in-process and finished products, generation and analysis of quality data and reports
Insures all customer feedback is promptly dealt with and any complaints are acted upon by the plant using root cause analysis and implementing corrective action
Supports safety as a top priority in training, job design and regulatory compliance
Supports HR with Quality employees’ performance issues or interviewing of Quality techs
Ensures product quality. Establishes and manages systems for “right first time” performance and incorporates this philosophy in the continuous improvement teams.
Focuses on plant wide issues and inter-plant initiatives including developing synergies and business opportunities to optimize other manufacturing plants