Oversee, hire, and mentor all areas of quality personnel including return material (warranty), receiving inspection, final inspection, source inspection, supplier quality, manufacturing quality, customer quality, and quality compliance. Monitor overall plant quality progress and performance and makes corrections as needed. Act as a primary organizational contact for customer concerns and ensures appropriate corrective actions are deployed as necessary. Ensure organizational readiness for customer and other third party assessments. Maintain FAA approval and oversight of delegated distributor hose shops and internal FAA repair station. Ensure that necessary organizational certifications and regulatory requirements are obtained, maintained, and improved. (i.e. QMS AS9100 certification, NADCAP process certification, FAA, etc.). Develop, set and achieve goals associated with the manufacturing and supplier quality engineering teams that are aligned with the Quality Department and HPWT. Ensure the promotion and awareness of customer and regulatory requirements throughout the organization. Direct the disposition and analysis of returned material, internal non-conforming product, and delegated MRB authority. Ensure that actions around top pareto items are identified and completed. Manage customer portals and customer scorecards to ensure actions are being completed and customer requirements are being met. Maintain and action quality metrics: FRY, Customer and Intra-site DPPM, CONC, Scrap $, Warranty $, Customer Corrective Action OTD, Customer Audits, Supplier DPPM, Supplier Corrective Action OTD.
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Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees