Quality Manager

Emerson • Houston, TX

22d • Hybrid

About The Position

We are seeking a highly motivated and experienced Quality Manager for Engineered Solutions and Lifecycle Services to lead and optimize the Quality function across North America Measurement Solutions Engineered Solutions and Lifecycle Services operations. The successful candidate will be responsible for overseeing the Quality Assurance and Quality Control teams, ensuring consistent quality standards across projects, service operations, and suppliers, and driving continuous improvement initiatives that enhance customer satisfaction and operational performance. This leadership role is essential in establishing a unified quality framework, strengthening governance, and fostering a culture of prevention, accountability, and operational excellence across the organization. In this Role, Your Responsibilities Will Be: Foster a proactive quality culture that aligns with Emerson’s quality and compliance standards by leading governance initiatives, promoting prevention-based practices, and reinforcing accountability across Engineered Solutions and Lifecycle Services teams Lead and develop the Quality organization, including Quality Assurance and Quality Control functions, ensuring clear roles, strong capability development, and effective execution of quality processes across projects, service operations, and supplier ecosystems. Own and maintain the Quality Management System (QMS) to ensure compliance with ISO standards and internal policies, while driving consistency in procedures, documentation, and audit readiness across North America operations. Monitor and drive overall quality performance by tracking key metrics such as Cost of Quality, defect trends, customer quality performance, and corrective action effectiveness, using data-driven insights to identify systemic risks and improvement opportunities. Serve as the senior escalation point for customer quality matters and critical project risks, partnering with commercial, operations, and project teams to ensure quality commitments are met and customer confidence is maintained. Oversee supplier and partner quality governance, ensuring alignment with Emerson standards and driving continuous improvement initiatives across the supply chain to improve reliability and reduce operational risk. Champion continuous improvement initiatives by leveraging Lean, Six Sigma, and Perfect Execution methodologies to reduce variability, improve process capability, and enhance overall service and project performance. Collaborate closely with operations, engineering, supply chain, and commercial teams to ensure quality requirements are integrated into business processes and that quality considerations support growth, reliability, and customer success. Who You Are: You are open to change and continue to learn and experience new opportunities. You assume responsibility for the outcomes of others. You promote a sense of urgency and establish and enforce individual accountability in the team. You establish explicit performance standards. You have a robust knowledge on status updates. You provide balanced feedback at the most critical times. You are decisive and make high-quality decisions, even when based on incomplete information or in the face of uncertainty. You actively seek input from pertinent sources to make timely and well-informed decisions. You skillfully separate opinions from facts. You are recognized by others for displaying superior judgment. You navigate the political complexities of the organization easily. You have a clear understanding of other groups’ business priorities. You avoid provoking tension between groups. You use knowledge of the organizational culture to achieve objectives. For This Role, You Will Need:

Requirements

• Bachelor’s degree in engineering, Quality, or related technical discipline
• Relevant years of professional experience leading quality or operational excellence functions within industrial, manufacturing, or project-based environments commensurate with the requirements and level of this role.
• Demonstrated experience managing cross-functional teams in a matrixed organization
• Strong knowledge of Quality Management Systems and ISO standards
• Ability to travel domestically up to 25%; occasional international travel may be required
• Legal authorization to work in the United States

Nice To Haves

• 8+ years of experience leading quality or operational excellence functions within industrial, manufacturing, or project-based environments
• Advanced degree in Engineering, Business, or Quality Management is a plus
• Six Sigma Black Belt or equivalent certification
• Experience in engineered systems, industrial services, or automation markets
• Proven experience leading supplier quality and field service quality initiatives
• Strong organizational, verbal, and written communication skills

Responsibilities

• Foster a proactive quality culture that aligns with Emerson’s quality and compliance standards by leading governance initiatives, promoting prevention-based practices, and reinforcing accountability across Engineered Solutions and Lifecycle Services teams
• Lead and develop the Quality organization, including Quality Assurance and Quality Control functions, ensuring clear roles, strong capability development, and effective execution of quality processes across projects, service operations, and supplier ecosystems.
• Own and maintain the Quality Management System (QMS) to ensure compliance with ISO standards and internal policies, while driving consistency in procedures, documentation, and audit readiness across North America operations.
• Monitor and drive overall quality performance by tracking key metrics such as Cost of Quality, defect trends, customer quality performance, and corrective action effectiveness, using data-driven insights to identify systemic risks and improvement opportunities.
• Serve as the senior escalation point for customer quality matters and critical project risks, partnering with commercial, operations, and project teams to ensure quality commitments are met and customer confidence is maintained.
• Oversee supplier and partner quality governance, ensuring alignment with Emerson standards and driving continuous improvement initiatives across the supply chain to improve reliability and reduce operational risk.
• Champion continuous improvement initiatives by leveraging Lean, Six Sigma, and Perfect Execution methodologies to reduce variability, improve process capability, and enhance overall service and project performance.
• Collaborate closely with operations, engineering, supply chain, and commercial teams to ensure quality requirements are integrated into business processes and that quality considerations support growth, reliability, and customer success.

Benefits

• We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs.
• We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
• Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees