Quality Manager

Greenworks•Morristown, TN

About The Position

The Quality Manager is responsible for developing and implementing quality standards and protocols to support rigorous quality assurance testing across manufacturing operations. As the company’s design and production activities are primarily conducted internationally, this role requires consistent coordination and communication between global manufacturing teams and North American customers. The position works closely with Greenworks leadership and plant personnel to ensure alignment on business requirements, product quality expectations, and performance feedback.

Requirements

Bachelor’s or Master’s degree in Engineering or a related technical discipline
5–10 years of progressive experience in manufacturing or quality management, with a strong emphasis on product development and process improvement
Proven expertise in supporting quality management systems, including warranty and returns analysis, as well as incoming, in-process, and final inspections
Demonstrated ability to test and troubleshoot electronic assemblies with precision and efficiency
Hands-on experience with consumer electro-mechanical products, preferably outdoor power equipment and/or power tools
Familiarity with Li-ion battery technology and its application in consumer products
Exceptional organizational and communication skills, with the ability to convey technical information clearly across teams
Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Excel, Word, and PowerPoint; working knowledge of Microsoft Access and LabVIEW is a plus
Willingness to participate in off-hours teleconferences with international teams as needed

Nice To Haves

Prior experience in the Outdoor Power Equipment (OPE) industry is highly desirable
Professional certifications such as ASQ, Lean, or Six Sigma are preferred
Fluency in spoken Mandarin is advantageous and preferred for cross-cultural collaboration
Travel may be required based on business needs, including occasional visits to domestic or international locations.

Responsibilities

Quality Oversight & Reporting Lead the development of reporting frameworks to track and analyze monthly product quality returns across multiple data sources, including customer returns, call center logs, online reviews, and trend analyses. Provide actionable insights to support continuous improvement and cross-functional alignment.
Customer & Product Support Serve as a key point of contact for customer-facing quality matters, communicating product issues, improvement initiatives, and service-related incidents professionally and promptly. Collaborate with Product Management and Engineering teams to address customer concerns and implement corrective actions based on return data and field feedback.
Product Integrity & Compliance Support the Product Integrity team by managing product liability cases, ensuring accurate tracking, documentation, and reporting. Oversee product recall and rework activities, ensuring timely execution, thorough documentation, and compliance with quality and regulatory standards.