Quality Manager

Steel Partners • Bristol Township, PA

24d

About The Position

Acquired by Steel Partners in February 2018 as part of the Diversified
Industrial Segment, Dunmore manufactures innovative technical films for
Aerospace, Automotive, Commercial Graphics, Packaging applications. Dunmore has
deep expertise in novel coatings, films and multi-layer laminates based on
14,000 unique chemistries and constructions, and significant experience in
handling foils, plastics and fabrics.  As a trusted Industry partner for over 50
years, Dunmore collaborates with customers in high growth markets to design,
develop and manufacture a range of highly engineered value-added product
solutions.  Dunmore clients include several Fortune 500 companies across 25+
countries and is a Gold Level Supplier to one of the world’s largest aircraft
manufacturers.  Dunmore’s mission is to delight its customers through technical
innovation, high levels of service and open collaboration to solve difficult
application problems.

Summary

The Quality Manager leads, manages, and directs Dunmore’s Quality Management
System (QMS) and quality team across two manufacturing sites (Keystone, PA and
Brewster, NY). This is a hands-on leadership role for a builder of teams and
processes, someone who will establish strong cross-functional relationships,
develop operator quality ownership, and serve as the primary quality interface
with customers. The Quality Manager is responsible for maintaining and advancing
ISO 9001 certification, driving toward AS9100 compliance, owning customer
complaint resolution (CCR/8D), leading continuous improvement initiatives, and
ensuring calibration, inspection, and nonconforming material systems are
operating effectively.

The ideal candidate brings presence, passion, and persistence to the role —
someone who genuinely believes quality is the foundation of operational
excellence and customer trust, and who has the drive and credibility to make
that case every day on the floor, in the conference room, and with customers.
This person will elevate quality from a compliance function to a competitive
differentiator and cultural cornerstone at Dunmore. 

Requirements

• Education & Experience — BS in a technical discipline required. Minimum 7–10 years of experience in quality management and leadership in a manufacturing environment.
• Customer-Facing Experience — Comfortable as the primary quality interface with customers. Experience managing customer complaint processes, conducting customer calls and audits, and building customer relationships.
• Certifications — ISO 9001 experience required.
• Quality Tools — Proficiency in root cause analysis methodologies, 8D, RCCM/CAR, Pareto, FMEA, SPC, DOE, and related quality tools required.
• CI/Lean Experience — Demonstrated experience applying CI and lean manufacturing principles in a production environment. Ability to identify waste, improve process flow, and lead improvement projects.
• Systems — Strong Microsoft Office proficiency required.

Nice To Haves

• AS9100 experience strongly preferred. ASQ CQE and/or CQM certification (or equivalent body of knowledge) preferred. Six Sigma certification (Green Belt or higher) preferred.
• Multi-Site Management — Preferred
• Industry Background — Experience in flexible substrates, coatings, films, or similar converting/manufacturing environments preferred. Aerospace manufacturing experience a plus.
• Experience with Plex MES a plus.

Responsibilities

• Team & Culture Leadership — Build a high-functioning, accountable QA team across both sites. Develop operator quality knowledge and ownership on the production floor. Create a culture of continuous improvement grounded in data and cross-functional collaboration.
• Quality Management System — Own and maintain Dunmore’s QMS including ISO 9001 compliance and AS9100 advancement. Lead internal auditing, management review, documentation control, corrective and preventive action (RCCM/CAR), and KPI analysis. Maintain ISO certification and drive the organization toward AS9100 quality standards.
• Customer-Facing Quality — Serve as the primary quality contact for customers. Lead customer complaint resolution (CCR) and 8D investigations, determine root cause and corrective measures (RCCM), and manage all customer-facing quality communications and documentation. Build and maintain direct quality-to-quality relationships with key customers to enable fast-loop issue resolution. Parter with Technical Services as necessary to ensure full technical understanding of customer complaints. Travel up to 20% as needed to support customer relationships and audits.
• Nonconforming Material & RCCM — Manage the QA hold system, CCR database, and CAR process across both sites. Drive timely dispositioning and closure. Ensure root cause analysis is rigorous and corrective actions are verified for effectiveness.
• Continuous Improvement & Lean — Lead and support CI/Lean initiatives across quality and operations. Apply lean manufacturing principles to reduce waste, improve process flow, and increase yield both in production and quality workflows. Recommend and drive both incremental and substantial process improvements.
• Calibration & Inspection Systems — Oversee test equipment calibration inspection scheduling, and measurement systems. Ensure Gage R&R and MSA practices are in place for critical test methods.
• Cross-Functional Collaboration — Partner with Operations, Engineering, Supply Chain, and Customer Service to resolve quality issues, support product launches, and drive systemic improvement. Participate in cross-functional meetings and provide quality input to business decisions.
• Reporting & KPIs — Prepare and communicate quality performance reports, trend analyses, and corrective action status to leadership. Coordinate and monitor Corporate KPIs.
• Safety & Compliance — Promote a safe work environment. Ensure regulatory compliance including hazardous waste disposal in accordance with state and federal regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager