Quality Manager, World Wide Grocery Stores | Product Quality Team

The WW Grocery team • Seattle, WA

9d

About The Position

The WW Grocery team is looking for an entrepreneurial, experienced, and analytical Quality Manager. You will join a dynamic, fast-paced, fun and collaborative work environment where you will help build and scale our business within both physical stores and online channels. This role ensures that products are consistently produced and delivered to our customers to our quality expectations. You will be expected to drive activities across several stakeholder teams including Product Management, Sourcing, Product Development, Food Safety, Marketing, Supply Chain, Operations, and suppliers to ensure the maintenance of quality expectations for our food & beverage products. This position will focus on monitoring product performance of launched products, managing trend analysis and escalation mechanisms, and facilitate process improvement initiatives with suppliers and internal cross-functional teams. This position will focus on developing benchmarking mechanisms to assess category and subcategory performance and reporting mechanisms to track quality performance metrics. The position will require resourcefulness and creativity to learn new tools and systems to identify opportunities to drive automation and simplification of data management. The right person for this role must be customer obsessed and enjoy using data and mechanisms to drive improvements that maintain customer trust with our brands and products. The successful candidate will be self-motivated, enjoys working with data and identifying trends from large data sets, able to develop sound recommendations for product/process improvements, able to earn trust and influence teams, solution oriented, have solid problem solving skills, strong attention to detail, strong vision for quality standards and programs, strong interpersonal skills and ability to communicate clearly (verbal and written) with technical and non-technical teams alike, and be motivated by a fast-paced dynamic environment. A day in the life You may start your day participating in an incident review meeting where you'll provide updates on investigations and corrective actions. Throughout the day, you'll analyze quality data, prepare investigation reports, and collaborate with teams to drive closure of quality incidents. You'll lead quality review meetings with cross-functional partners, including Sourcing, Packaging Engineers, Product Development, and Food Safety teams, to address quality concerns and implement improvements. Your time will be spent developing improvement strategies based on findings and ensuring effective communication of quality status across the organization. Success in this role may require balancing travel and in-office collaboration to drive comprehensive quality improvements. About the team This role is part of the Product Quality team within Amazon's World Wide Grocery Stores Private Brands organization. We manage over 4,000 private label products across Amazon and Whole Foods Market, available through Amazon.com, Amazon Fresh online, Amazon Fresh Stores, Amazon Go Stores, and Whole Foods Market stores throughout North America. Our brands like Amazon Saver, Amazon Grocery, Whole Foods, and 365 by Whole Foods Market provide the best value for a wide range of products across all grocery categories and help customers eat delicious and quality foods, while making the most of their grocery budget. We are committed to food safety, quality, affordability, and customer satisfaction while continuously innovating to meet evolving consumer needs.

Requirements

• Bachelor's degree or equivalent
• 3+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience
• Experience in influencing senior leadership through data driven insights
• Experience with Continuous Improvement and Six Sigma methodologies
• 3+ years of experience in product or program management, business development or technology.
• Strong analytical skills including the ability to distill, synthesize, and draw conclusions on large amounts of data.
• Experience in product development and analyzing customer feedback data and trend analysis.
• Excellent communicator (written, oral, presentation).
• Demonstrated ability to write clear and effective written communication.
• Proven ability to effectively communicate technical details and requirements with non-technical team members.
• Proven track record for cultivating strong relationships with key internal and external partners.
• Ability to drive decisions under time pressure without compromising safety or compliance of products.
• Experience building mechanisms to scale, track, audit and maintain quality standards.
• Experience building process flows, SOPs, and RACIs for internal and external stakeholders.
• Ability to manage multiple simultaneous projects requiring frequent communication, organization/time management, ability to re-prioritize quickly, and problem-solving skills.
• Self-starter with the ability to define new and ambiguous spaces and projects.
• Demonstrated ability to own projects, think big, act quickly, and influence across all levels of an organization.
• Proficient with using Microsoft Excel, Power Point, Visio or equivalent tools.
• Experience using SQL or other tool to build dashboards and managing large data sets to drive business decisions.
• Diversified experience with entire product lifecycle and supply chain (R&D, scale-up, material sourcing, operations management, customer feedback).

Responsibilities

• Conduct data analysis of customer feedback data across different food & beverage categories and be able to identify and prioritize improvement activities, working with internal teams and suppliers to drive solutions.
• Assess and manage large data sets and enable business decisions
• Identify, communicate, or escalate product quality risk areas using data and lead or support corrective actions.
• Navigate roadblocks and work with stakeholders and suppliers to drive solutions without compromising on product safety, compliance, or customer satisfaction.
• Define quality KPIs and develop mechanisms or dashboards to track and report quality performance metrics.
• Build process flows, SOPs, and define and align on RACI for quality activities across cross-functional teams.
• Identify opportunities to improve or optimize our operations, mitigate repeat issues, develop guardrails to simplify decision making, utilize automation, and drive process efficiencies, including cost savings opportunities.
• Traveling as needed to meet with suppliers and support production activities or quality investigations to resolution.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees