Quality Manager

MPC Plating Inc•Brooklyn, OH

9d•Onsite

About The Position

Provides leadership and direction to the MPC Plating quality function, including the overall quality system and associated staff. Develops, implements, and manages effective quality policies and procedures.

Requirements

Quality management experience, preferably in an automotive and/or plating environment
Quality system experience
Proficient skills in Microsoft Office applications such as Microsoft Project, Excel, PowerPoint, and Word
Proficient in multiple technical disciplines, analytics, and assurance techniques.
Proven ability to lead, motivate, and develop personnel, particularly with project and cross-functional teams.
Proven ability to cultivate and maintain strong customer relationships
Ability to solve practical problems and deal with various concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Strong verbal and written communication and team-building skills

Nice To Haves

Bachelor’s degree in Engineering, Business Administration, or related discipline preferred
Working knowledge of IATF16949 quality systems and standard operating procedures
Experience in lean manufacturing and Six Sigma
Experience with Plex ERP system or similar cloud ERP systems

Responsibilities

Manages the employees of the Quality Department, including off-site product or process evaluations of contractors
Serves as liaison between Plastics Production and Management, with consistent daily interaction between Production and Plating regarding non-conforming parts
Responsible for the Non-Conformance process
Responsible for overseeing the Return Material Authorization (RMA) process and team
Acts as a customer advocate, developing strong relationships with customer quality departments to ensure they have a positive experience with MPC Plating
Provide data-driven feedback to upper management
Monitors quality system trends using process control methodologies, improvement actions, and ensures proper root cause analysis and corrective actions
Identifies system-wide root causes and works with department managers and teams to predict defects and complaints, then develops and implements solutions to improve
Performs plant-wide audits on quality-related activities and provides improvement plans on findings
Responds formally to customer concerns and issues through off-site visits or formal written responses
Actively participates in the resolution of product quality problems through interface with operations, sales, and customer representatives
Coordinates vendor quality issues
Coordinates IATF Certification effort and ensures we pass IATF Audits
Participates in projects as they relate to quality and associated customer satisfaction issues
Supervises quality testing projects
All other duties as assigned