Quality Manager, Amazon Private Brands Consumables (WW CPB)

Amazon • Seattle, WA

2d

About The Position

The PB EU Consumables team is creating a global portfolio of consumables
products and is looking for an experienced intra-preneurial business mindset and
analytical Quality Manager (QAManager). This position will be responsible of
ensuring E2E product quality for food and non-food products, from early product
development stage to consumer experience in the marketplace. This position will
work with internal cross functional stakeholders and with suppliers to develop
and implement Amazon’s Quality program, including supporting customer insights
activities in product development and product improvement, assessing product
performance and quality attributes, ensuring quality standards in manufacturing,
developing and managing risk assessment plans, managing corrective actions,
managing audits and supplier relationships, and writing SOPs and templates. This
person will manage the quality programs in conjunction with our Food Safety and
Product Compliance teams, as well as other stakeholders across the business.
This role requires expertise in consumer-packaged goods manufacturing, strong
organizational and communication skills (verbal & written), a solution-oriented
mindset, a high bar for quality, a clear focus on customer needs, and a track
record of operating in a dynamic environment. They will also possess a proven
ability to lead, influence and communicate with diverse cross-functional teams.
The successful candidate will be comfortable with ambiguity, have strong
attention to detail, and be motivated by a fast-paced start up environment, and
the capacity to invent and simplify on different business-oriented ways of
operating.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Responsibilities

• Owning E2E product quality from a customer perspective, from concept to launch:
• Develop new products and improve existing products to meet customers’ expectations with suppliers.
• Working with chosen suppliers to ensure an optimized selection of new products that customers love, based on product assessment against technical documentation, and customer preferences and expectations.
• Develop and maintain Product Quality Attribute Standards including technical product and packaging specifications, tolerances and quality test plan.
• Write, maintain and update SOPs to develop quality assurance programs with existing suppliers and onboard new manufacturers, ensuring adherence to GMP requirements, Factory Quality Audits & CAP closure, product specification, finished product production approval, product traceability for quality incident management, ongoing manufacturer quality programs and continuous product improvement.
• Development of audit process and tools to ensure supplier compliance to internal (Amazon) and external (Regulatory) standards and requirements
• Establish, manage and monitor key performance metrics for suppliers, internal stakeholders, and Amazon customers.
• Manage vendors and their performance proactively, ensuring keeping the promise of providing consistent quality of finished products.
• Manage corrective actions with suppliers in response to customer reviews feedback and expectations, and manage product improvement activities (post-launch).
• Driving supplier on product manufacturing improvement, optimization and cost savings
• Traveling as needed to meet with suppliers (supplier review process, production runs, or corrective actions as needed) and service providers - projected 10% of time
• Collaborating with other members of the international consumables team including, but not limited to, Category Managers, Project Management, Marketing Managers, Instock Managers, Packaging Managers, Sustainability Managers, Legal Counsel and all relevant involved in supporting project timeline deliverables.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed