Quality Manager Non-Food, Worldwide Grocery -Quality

Amazon • Austin, TX

12d

About The Position

The WW Grocery team is looking for an entrepreneurial, experienced, and
analytical Quality Manager focusing on Non-Food Categories (Body, Personal Care,
Supplements, and Pet Care). You will join a dynamic, fast-paced, fun and
collaborative work environment where you will help build and scale our business
within both physical stores and online channels.

Requirements

• Bachelor's degree or equivalent
• Experience working cross-functionally and across regions
• Experience in oral and written communication
• Experience in trust and safety compliance or risk
• Experience using Excel and SQL

Nice To Haves

• Experience using SQL or other tool to build dashboards and managing large data sets to drive business decisions.
• Diversified experience with entire product lifecycle and supply chain (R&D, scale-up, material sourcing, operations management, customer feedback).

Responsibilities

• Conduct data analysis of customer feedback data across different non-food categories and be able to identify and prioritize improvement activities, working with internal teams and suppliers to drive solutions.
• Assess and manage large data sets and enable business decisions
• Identify, communicate, or escalate product quality risk areas using data and lead or support corrective actions.
• Navigate roadblocks and work with stakeholders and suppliers to drive solutions without compromising on product safety, compliance, or customer satisfaction.
• Define quality KPIs and develop mechanisms or dashboards to track and report quality performance metrics.
• Build process flows, SOPs, and define and align on RACI for quality activities across cross-functional teams.
• Identify opportunities to improve or optimize our operations, mitigate repeat issues, develop guardrails to simplify decision making, utilize automation, and drive process efficiencies, including cost savings opportunities.
• Traveling as needed to meet with suppliers and support production activities or quality investigations to resolution.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager