Quality Manager II

Ryder Supply Chain Solutions • Hagerstown, MD

26d • $90,000 - $100,000

About The Position

SUMMARY The Manager Quality II is responsible for the day-to-day administration of the Quality Management System on account(s) of higher complexity including adherence to company and industry standards. ESSENTIAL FUNCTIONS Coordinate and lead continuous improvement activities as needed. Provide regular and proactive communication to customers and Ryder Management Design, implement, monitor and maintain the Quality Management System including documentation and records based on internal and external standards/regulations. Coordinate and lead continuous improvement activities using fundamentals of Lean and Six Sigma as needed. Support regulatory compliance and certification requirements. Establish agenda and frequency, and lead of the regular Management Review meetings. Perform all functions related to Quality Assurance for a start-up or expansion. Engage the operations team and the customer to ensure achievement of business objectives. Design, implement and monitor the system for the effective collection, analysis and presentation of non-conformity data. Design the reports to review effectiveness of the Quality Management System. ADDITIONAL RESPONSIBILITIES Assist in implementing and maintaining Customer Satisfaction Management and Scope Management processes. Identify location training needs for Quality Assurance topics, develop the training materials and deliver to identified employees. Independently performs assignments with instruction limited to results expected. Determines and develops approach to solutions. Exerts influence on the overall objectives and long-range goals of the organization. Manages Diversity and Inclusion Performs other duties as assigned.

Requirements

• Bachelor's degree Business/Engineering/Supply Chain or a minimum 8 years related work experience.
• Nine (9) years or more experience Operations Management experience
• Seven (7) years or more experience Quality Management/Process Improvement
• Seven (7) years or more experience Process Mapping and Standard Operating Procedures documentation and project management experience preferred
• Acts independently to determine methods and procedures on new assignments.
• Business Acumen
• Develops and delivers effective presentations.
• Ability to build strong customer relationships.
• Drives for results
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Has approachability and is comfortable around higher management
• Ability to work independently and as a member of a team.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Builds and manages effective teams.
• Ability to lead/manage others.
• Decision Quality.
• Managerial courage
• Ability to be comfortable and effective with issues that lack clarity, structure or certainty.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Integrity, trust and perseverance
• Detail oriented with excellent follow-up practices
• Strong verbal and written communication skills.
• Demonstrates problem solving skills.
• Proficiency required in MS Office; advanced level.
• Demonstrated knowledge of MS Project, Internal Audit/Corrective Action Systems Software (e.g. JKT); advanced level; preferred.
• ISO9001 certification required if applicable to account (1 Year, required).

Nice To Haves

• Seven (7) years or more experience Process Mapping and Standard Operating Procedures documentation and project management experience preferred
• Demonstrated knowledge of MS Project, Internal Audit/Corrective Action Systems Software (e.g. JKT); advanced level; preferred.
• Certified Six Sigma Green Belt (1 Year, preferred).
• ASQ's Certified Quality Auditor (1 Year, preferred).

Responsibilities

• Coordinate and lead continuous improvement activities as needed.
• Provide regular and proactive communication to customers and Ryder Management
• Design, implement, monitor and maintain the Quality Management System including documentation and records based on internal and external standards/regulations.
• Coordinate and lead continuous improvement activities using fundamentals of Lean and Six Sigma as needed.
• Support regulatory compliance and certification requirements.
• Establish agenda and frequency, and lead of the regular Management Review meetings.
• Perform all functions related to Quality Assurance for a start-up or expansion.
• Engage the operations team and the customer to ensure achievement of business objectives.
• Design, implement and monitor the system for the effective collection, analysis and presentation of non-conformity data.
• Design the reports to review effectiveness of the Quality Management System.
• Assist in implementing and maintaining Customer Satisfaction Management and Scope Management processes.
• Identify location training needs for Quality Assurance topics, develop the training materials and deliver to identified employees.
• Independently performs assignments with instruction limited to results expected.
• Determines and develops approach to solutions.
• Exerts influence on the overall objectives and long-range goals of the organization.
• Manages Diversity and Inclusion
• Performs other duties as assigned.

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager