QA MANAGER I CUSTOMER

McCormick•Hunt Valley, MD

42d•$86,390 - $151,220•Hybrid

About The Position

Customer Quality Managers are responsible for proactively supporting the growth objectives of the business and the management and maintenance of existing business, by implementing systems and programs to allow McCormick to efficiently and effectively meet and support customer Quality expectations, while assuring compliance to McCormick Quality policies and procedures.

Requirements

BA in Chemistry, Biology, Food Science, or related field
Minimum 5 years on increasing responsibility in a Quality, Operations or Technical position
Business Acumen for customer segment, knowledge and experience of business practices for the customer base, understanding of customer go-to-market strategies and impact on quality program and practices
Quality Assurance and Food Safety Systems expertise Understanding of McCormick's internal supply chain and operations to interface as needed to meet customer requirements
Ability to communicate effectively with plant employees and across McCormick functions
Ability to negotiate with customers to satisfy the customer needs without unnecessary overextension of McCormick resources
Presentation skills required
Daily interface with McCormick Operations teams and dedicated Technical teams, business unit, and account managers and global partners
Routine interaction with Customer and Vendors quality staff, manufacturing locations, and at times product development and purchasing teams
Routine interaction with McCormick Supply Planning and Customer Service
Leadership - Have demonstrated strengths in the following areas: problem solving, data analysis, negotiation skills, sense of urgency, customer service, ability to manage multiple priorities, professionalism, teamwork, communication skills (verbal and written), general leadership, and a strong work ethic
Technical - Statistical Process Control, Total Quality Management Professional - Ability to interact, negotiate, and communicate effectively with customers in a professional environment

Responsibilities

Develops Customer Intimacy to proactively meet customer quality expectations
Interprets and assists in the development and execution of customer quality programs and systems
Ensures products and procedures conform to McCormick and customer requirements
Resolves complex quality issues including customer complaint resolution and issues at vendors
Leads customer specification development and approval
Manages Quality Systems/Food Safety customer program requirements, and accountable for quality/food safety audit results
Participates in commercialization and continuous improvement activities
Serve as Quality/Technical support between the McCormick Corporate, USIG and other McCormick worldwide Quality Assurance operations and worldwide customers

Benefits

401k
health insurance
paid time off
Competitive compensation
Career growth opportunities
Flexibility and Support for Diverse Life Stages and Choices
Wellbeing programs including Physical, Mental and Financial wellness
Tuition assistance
Comprehensive health plans covering medical, vision, dental, life and disability benefits
Family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support
Retirement and investment programs including 401(k) and profit-sharing plans