Quality Manager – General Imaging Ultrasound

GE HealthCare•Waukesha, WI

11d

About The Position

This role leads global product quality and customer satisfaction for GIPC Ultrasound by partnering across engineering, service, quality, and commercial teams to resolve complex issues and improve product reliability. It drives a culture of continuous improvement, operational rigor, and risk‑informed decision‑making across the product lifecycle. The position manages key customer‑facing quality actions - including escalations, field issues, and installed base priorities - while ensuring strong execution and compliance. Success requires influential leadership in a matrixed environment, strong problem‑solving skills, and the ability to align cross‑functional resources to deliver high‑quality outcomes.

Requirements

Bachelor’s Degree
8 years relevant work experience in product development, service, or support
Strong experience with Lean and SAFe (Scaled Agile Framework)
5 years project management and/or people leadership experience
Demonstrated ability to lead through influence, navigate matrixed organizations, and collaborate effectively across cultures and time zones

Nice To Haves

Master’s or other advanced degree
10 years relevant industrial experience
Proven ability to work cross‑functionally, effectively, and efficiently
Demonstrated project leadership and/or people management skills
Demonstrated supplier and manufacturing interface experience
Proven mentoring and coaching abilities; skilled in motivating and inspiring others, leading change, and influencing across boundaries
Excellent communication and influencing skills with the ability to gain buy‑in for initiatives
Expertise in LEAN methodologies
Ability to deliver results while managing multiple projects, balancing resources, timing, and quality
Strong problem‑solving and leadership skills
Clear capacity to provide structure, clarity, and direction in a complex global business environment; able to make responsible decisions with limited information and foster a strong quality mindset across stakeholders
Comfortable operating in a large, complex global organization, with the ability to rapidly learn systems, networks, and processes
Demonstrated courage to take on stretch assignments and lead initiatives beyond defined responsibilities
Strong interpersonal maturity and humility; seeks expertise when needed and leverages diverse perspectives to improve outcomes
Long‑term growth potential to lead broader scopes within Product Quality

Responsibilities

Build strong, trust‑based relationships across engineering, service, digital, cloud, and quality teams – acting as a connector who brings the right people together to solve complex issues.
Thoughtfully challenge assumptions, legacy processes, and technical approaches to improve outcomes for customers and the business.
Demonstrate natural curiosity and a continuous improvement mindset, proactively identifying opportunities to enhance product reliability and operational rigor.
Independently make sound, risk‑informed decisions in fast-moving or ambiguous situations, balancing customer impact, business needs, and technical risk.
Drive the culture, cadence, and rigor required to achieve high quality and reliability, measured through KPIs such as complaints and customer escalations.
Manage customer satisfaction actions, high‑profile customer engagements, make‑it‑right decisions, installed base releases, product recall actions, and other field-driven priorities, measured by cost, execution efficiency, and customer sentiment.
Support the GI compliance culture by partnering with Quality and Regulatory to ensure timely Investigations and CAPA execution.
Collaborate with Engineering, Manufacturing, Sourcing, Service, and Supplier Quality Engineering to align resources and drive improvements in products and processes.
Support resource prioritization and assignment decisions across programs and issue sets.
Optimize the team’s participation across all phases of the product lifecycle, including early design, installed base support, and end‑of‑life transitions.
Lead change through creative solutions to unstructured product, process, and system design challenges.
Drive continuous improvement across systems, processes, and product quality.