Quality Management System Program Lead, Life Sciences

JLL•Trenton, NJ

10d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Location: This position is fully remote and will require frequent travel within the US. Schedule: This position is a Day Shift role, working Monday - Friday What this job involves: The Life Sciences Quality Management System (QMS) Program Lead serves as the central driver for implementing, maintaining, and continuously improving quality management systems across JLL's Life Sciences accounts. This role requires deep collaboration with senior leadership to ensure best-in-class QMS programs are effectively designed and executed while maintaining strict compliance with GxP regulations. The position demands extensive hands-on experience in quality management within the pharmaceutical, biotechnology, or medical device industries, with a strong focus on operations, facilities, engineering, and maintenance perspectives. The successful candidate will interface directly with account Quality Leads to ensure proper documentation and adherence to Good Documentation Practices while fostering a quality-first culture throughout the Life Sciences vertical. This role combines strategic oversight with tactical execution, requiring the ability to manage multiple complex accounts while driving system-wide improvements and maintaining ISO 9001:2015 certification standards.

Requirements

Bachelor's degree in Science or equivalent experience
Minimum 6 years of experience in quality/compliance, engineering, facilities, or production/facility operations
Life Sciences industry background (Pharmaceutical, Biotechnology, or Medical Devices)
Extensive knowledge of FDA regulations in Life Sciences
Hands-on QMS experience in operations, facilities, engineering, and maintenance environments
Strong working knowledge of GxP regulations and current industry practices
Experience with ISO 9001:2015 standards implementation and maintenance
Proficiency in quality system tools including GAP assessments, audits, investigations, root cause analysis, and CAPA
MS Office skills and experience with GxP quality management systems
Proven audit and compliance experience (internal and external)
Demonstrated experience in root cause analysis and corrective action planning
Vendor qualification and management experience
Change management experience
Ability to travel with short notice

Nice To Haves

EIT or Professional Engineer license
Multi-account or program management experience
Business development or bid support experience
Cross-functional collaboration and client interface skills
Advanced technical certifications in quality management or Life Sciences compliance

Responsibilities

Drive consistency and continuous improvement of Life Sciences QMS programs across all accounts
Conduct comprehensive audits and GAP assessments against quality management systems, industry regulations, and ISO 9001 standards
Perform detailed investigations of significant event deviations and customer complaints, including root cause analysis and CAPA plan development
Manage and maintain investigation logs, CAPA tracking, change control processes, and customer complaint databases
Oversee GxP contractor compliance programs including qualification, agreements, audits, and performance monitoring
Prepare and deliver status reports and presentations to internal teams and external clients
Support new account transitions by ensuring timely completion of all quality deliverables and compliance requirements
Review and provide expert guidance on account-specific quality agreements and compliance documentation
Collaborate with Solutions Development team on potential opportunities and bid development for quality and compliance solutions
Travel to client sites with short notice to support audits, investigations, and account management activities