Quality Management Metalsmith (Full-Time)
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About The Position
Join our Manufacturing team - production, assembly, operation of equipment, and more - and help us deliver an unmatched selection of products made with quality materials and workmanship. The Quality Management Fix- It Team works on the specialized line located within Traditional Manufacturing. The team is responsible for repairing and completing prepping, assembly, and/or polishing tasks, start to finish, to complete certain metalsmithing jobs, which require special attention. These may be jobs for High Profile Customers, jobs which have recast multiple times and appear on the Hot List, or Recovery work which results from customer contact and Salesforce cases. The team also repairs jobs identified by Traditional Manufacturing or Initial QA as having minor, repairable defects, to return them to the standard production workflow. These Metalsmiths are responsible for determining the best order of operations and techniques to be used, to produce the best possible result, with the highest efficiency. Depending on the Metalsmith's skill level, teamwork may be required to complete some complex pieces. Other key components of the role include hands- on training with other members of the team, and participation in conversations with Subject Matter Experts (SMEs) to discover root cause. The position of Quality Management Metalsmith is responsible for repairing and completing prepping, assembly, and/or polishing tasks, start to finish, to complete certain metalsmithing jobs, which require special attention, under the leadership of the Quality Management Fix- It Team Manager.
