Quality Liaison - 1st Shift / 2nd Shift

Daechang Seat Co LTD USA•West Point, GA

34d

About The Position

The Quality Liaison will serve as the primary contact for the business and the client to ensure that we build satisfactory and profitable relationships with the client. DSC was established in 1979 and has grown into a specialist in seat frames. With the acquisition of TS16949 / ISO14001 certification, DSC has been recognized for its quality and technology in automobile seats. Based on accumulated technology and customer trust, DSC is pursuing 'a futuristic first-class company that respects humanity'.` We are committed to global marketing and green management to contribute to our customers and human society. Under the belief that the workplace should be a place to realize individual development and dreams as a corporate citizen, we are constantly striving to create an in-house atmosphere where all employees can enjoy self-development in a pleasant and energetic environment.

Requirements

Experience in the customer service space
6 months quality experience is required
6 months in an automotive space (preferred)

Responsibilities

Maintain and develop internal support for the client
Assess and support interactions based on internal standards
Accompany evaluations with meaningful and constructive feedback
Discuss and explain feedback with client and vender in regular meetings
Analyze all customer service metrics and guidelines to ensure we are maintaining high quality for the customer
Help leadership improve performance with specific instructions and constant support
Monitor customer service performance on a regular basis
Create reports that reflect quality performance
Participate in calibration sessions to maintain consistency with quality of product
Contribute to the team culture in a positive manner