Quality Lead

Accenture Federal Services•Arlington, VA

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! You Are: As a Quality Lead, you will be responsible for overseeing the quality management plan during the transition-in process for the program. Additionally, you will be responsible for developing, maintaining, and updating the Quality Management Plan (QMP) to meet Task Order performance expectations and objectives. In this role, you will need experience in Quality Assurance Program Development, Compliance Monitoring, and Process Improvement. Your ability to analyze data, identify trends, and implement process improvement initiatives will be crucial in enhancing efficiency and quality outcomes. Furthermore, your expertise in Risk Management, Corrective and Preventive Action (CAPA), and Documentation and Records Management will ensure that all deliverables meet contractual specifications and government standards. Effective communication skills will also be essential as you serve as the primary point of contact for quality-related matters with the government client, program managers, and subcontractors. Overall, your role as a Quality Management Lead will require a strong background in quality management, process optimization, and stakeholder communication. Your ability to develop and maintain comprehensive QA programs, track quality KPIs, and lead corrective processes will be key in ensuring the highest standards of quality throughout the program. With your experience in compliance monitoring, defect tracking, and performance metrics reporting, you will play a vital role in driving continuous improvement and maintaining contract compliance.

Requirements

Requires a Bachelor's degree in IT, Computer Science, Data Analytics, Business Administration, or technical field or 4 years of additional experience.
8 years of experience in IT operations management and quality control
Must possess proficiency in documentation development, performance metrics, improvement strategies, leadership, and team management.
Active Secret clearance required

Nice To Haves

One or more the following certifications: PMP, ITIL Foundation Certification in quality management (e.g., Six Sigma, Lean, ASQ)
Experience with CMMI, ISO, or NIST frameworks
Knowledge of risk management strategies in quality control
Experience in developing and implementing quality control plans
Power BI and dashboard creation experience

Responsibilities

Implement and manage the quality management plan for the program transition-in process
Analyze data to identify trends and areas for improvement
Develop and maintain a comprehensive QA program that aligns with contract requirements, government standards, and industry best practices
Ensure all deliverables meet contractual specifications, federal regulations, and agency-specific quality standards
Monitor and manage defect identification, documentation, and resolution processes
Define and track quality KPIs
Prepare for and support government audits, quality reviews, and surveillance activities
Identify opportunities for process optimization through data analysis, lessons learned, and industry benchmarking
Develop and deliver training programs to ensure team members understand quality standards, procedures, and their role in maintaining contract compliance
Serve as the primary point of contact for quality-related matters with the government client, program managers, and subcontractors
Lead the CAPA process to address non-conformances, implement corrective measures, and prevent recurrence of quality issues
Maintain comprehensive quality records, inspection reports, and documentation required for contract deliverables and government oversight