CHEP-posted 30 days ago
Full-time • Mid Level
Onsite • Jacksonville, FL
51-100 employees

Do you have a passion for raising the bar, championing excellence, and leaving a lasting mark? Join CHEP Jacksonville, FL as a Quality Lead, where your knack for creative problem-solving, team inspiration, and pursuit of outstanding results will truly shine. The Quality Lead will oversee and manage quality control initiatives, ensuring compliance with corporate quality guidelines and driving continuous improvement efforts to optimize plant performance. This position will lead audits, training, and issue resolution activities to uphold quality standards and promote a culture of excellence within the plant. The Quality Lead will act as a key liaison with internal and external stakeholders, addressing quality concerns and fostering strong relationships with customers and vendors.

  • Conduct and validate quality audits across the plant, ensuring all processes align with corporate policies, goals, and quality objectives.
  • Train and develop plant personnel on quality guidelines and best practices, promoting a continuous improvement mindset and fostering quality awareness across teams.
  • Track and report key quality performance metrics, including Acceptable Quality Limits (AQL), Pest Control Program (PCP) compliance, and customer complaints.
  • Investigate and resolve quality issues, including customer complaints and rejected loads, using root cause corrective actions (RCCA) and implementing preventive measures.
  • Maintain and manage quality-related documentation, ensuring all records meet corporate and regulatory standards.
  • Collaborate with regional quality teams and internal stakeholders to address plant-specific quality concerns and ensure consistency in quality management across locations.
  • Lead continuous improvement projects targeting quality systems and processes, working with cross-functional teams to implement solutions that enhance operational performance.
  • Responsible for performing and/or validating all quality audits and reporting results.
  • Complying with all corporate policies, goals and objectives.
  • Ensure plant and plant personnel operate within CHEP quality guidelines.
  • Track performance on quality and report to supervisors and management.
  • Track rejections and/or customer complaints and address them with site, sales and quality teams.
  • Conduct reverse audits on rejected loads and complete informal and/or formal RCCA’s pertaining to rejections.
  • Train and develop team members to meet corporate quality guidelines.
  • Maintain all quality related documents for all plant personnel.
  • Review and address all pending quality related concerns or issues at the site level.
  • Develop and lead group projects targeting quality systems and continuous process improvements.
  • Work with Regional Quality personnel and the greater quality team to resolve concerns.
  • Perform quality aspect of orientation training and walkthroughs for all new hires.
  • Be the key person to drive continuous improvement at the plant and strengthen internal policies, procedures, and systems as it relates to quality.
  • Ownership of PCP process for all employees.
  • Works with shipping and production to maintain A-stock audit compliance.
  • Works with shipping and production to maintain AW audit compliance.
  • Works with shipping, production, and site leadership to ensure all pallet stock types are stored and labeled accordingly.
  • Conduct Train the Trainer program for all training personnel as it relates to quality.
  • Owns Repair and Sort AQL reporting and corrective actions for drops below CHEP required AQL.
  • Responsible for contact with pest control vendor rep and site level pest program.
  • Owns Master Cleaning Schedule for the site and assists in maintaining cross-department compliance to this process.
  • Customer quality audits at customer location(s).
  • Address any issues with inbound/outbound loads from a quality standpoint.
  • Deal with and address site-level employee driven quality related concerns/issues.
  • Prior experience in a quality role in a manufacturing environment
  • Strong customer focus orientation
  • Demonstrated success in delivering strong employee relations
  • Demonstrated ability to work cross-functionally
  • Experience managing quality performance and programs
  • Ability to manage quality processes and motivate a team
  • Excellent problem-solving skills and strategic thinking ability
  • Comfort with Microsoft Suites, including, but not limited to: Excel, Word, and PowerPoint.
  • Working independently
  • Working across and within the matrix
  • Provides hands-on leadership as a working lead
  • Competitive Pay & Annual Bonus Structure
  • Benefits Day 1!
  • Paid Time Off plus Holiday Observances
  • 401K w/ company match (up to 4%)
  • FREE company-paid vision, short-term disability, and life insurance!
  • FREE company-provided PPE and safety equipment
  • Tuition reimbursement, parental leave, childcare assistance, profit sharing, and more!
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service