Quality Lead-Tester

Dover Food Retail•Chester, VA

2d•Onsite

About The Position

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail. What we are looking for: The Team Lead - Quality provides leadership and technical direction to a team of hourly inspection associates, ensuring that team members are working safely and productively, and meeting defined production, and quality metrics. Team lead acts proactively to ensure smooth team operations, and ensure effective collaboration within the team. What you will be responsible for in this role: Partners with department supervisors and managers to establish and communicate performance expectations to assigned team members. Directs daily activities in the work area to ensure daily production goals are met. Serves as a technical resource in all areas, proficient in quality tasks. Identifies non-conformances and communicates with operations and engineering as required to address deficiencies. Ensures team members receive required task training as appropriate. Ensures team members work safely and wear required PPE; develops, promotes, and maintains a safe work environment. Monitors team performance and reports on established metrics. Ensures thorough handover between shifts for assigned areas. Identifies parts and part descriptions using work order information Ensures timely and consistent communication with department supervisors/managers regarding employee attendance, performance, time-off requests, issues requiring disciplinary action, accident investigations, etc. Understands company policies and engages appropriate resources (HR, Safety, etc.) to handle issues that arise.

Requirements

High School Diploma or GED
Minimum two (2) years of experience in a quality control/assurance role or other position that requires evaluating product quality against a defined set of specifications
Able to read and comprehend wiring diagrams, blueprints, parts/component/assembly drawings

Nice To Haves

ASQ Certified Quality Tech/Inspector or other recognized Quality standard (ex: ISO, UL, NSF)
Associates degree and/or certification in technical field
Demonstrated proficiency using precision measurement equipment (i.e., calipers, protractors, micrometers, etc.)
Three (3) years’ experience in a leadership role
Demonstrated ability to operate and prioritize in a fast-paced, changing environment
Effective communicator; able to communicate verbally and in written format with both front-line and department leadership
Demonstrates initiative; proactively looks for ways to address and get ahead of issues
Demonstrated track record of driving continuous improvement in assigned areas of responsibility.
Customer Focus
Manages Complexity
Decision Quality
Action Oriented
Resourcefulness
Directs Work
Plans and Aligns
Optimizes Work Processes
Ensures Accountability
Drives Results
Collaborates
Interpersonal Savvy
Communicates Effectively
Drives Engagement
Self-Development

Responsibilities

Partners with department supervisors and managers to establish and communicate performance expectations to assigned team members.
Directs daily activities in the work area to ensure daily production goals are met.
Serves as a technical resource in all areas, proficient in quality tasks.
Identifies non-conformances and communicates with operations and engineering as required to address deficiencies.
Ensures team members receive required task training as appropriate.
Ensures team members work safely and wear required PPE; develops, promotes, and maintains a safe work environment.
Monitors team performance and reports on established metrics.
Ensures thorough handover between shifts for assigned areas.
Identifies parts and part descriptions using work order information
Ensures timely and consistent communication with department supervisors/managers regarding employee attendance, performance, time-off requests, issues requiring disciplinary action, accident investigations, etc.
Understands company policies and engages appropriate resources (HR, Safety, etc.) to handle issues that arise.

Benefits

a 401(k) savings plan with employer contributions
medical, dental and vision insurance
wellness programs
health savings account, health care and dependent care flexible spending accounts
company paid short-term disability and long-term disability
company paid employee basic life and AD&D insurance
supplemental employee and dependent life insurance
optional accident, hospital indemnity and critical illness insurance
adoption, surrogacy, and fertility benefits and assistance
commuter benefits
parental, military, jury duty, and bereavement leaves of absence
paid time off, including business travel services
employee discounts
an employee assistance program that includes company paid counseling sessions and legal services