Quality Intern

Mercy Medical Center • Baltimore, MD

4h

About The Position

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family. The primary purpose of this position is to perform basic office functions to facilitate patient access into the practice, obtaining accurate patient information and creating a positive office image by responding professionally to all patients, staff and other customers in a manner consistent with the Mercy Medical Center Philosophy.

Requirements

• Must possess a high school diploma or GED or if currently enrolled in HS, pass a literacy assessment
• Microsoft Word, Power Point, Excel
• Microsoft Outlook
• Meditech (if applicable to position)
• Epic (if applicable to position)
• Performance Manager/NetLearning
• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.
• Must be able to work accurately with alphabetic files.
• Interpersonal skills to deal effectively with clients, visitors, employers, and hospital personnel in exchanging and relaying information and in providing client care.
• Ability to work in a demanding and challenging environment
• Supports the team effort through a willingness to work beyond normal working hours.
• Able to work independently with frequent interruptions.
• Follows written and oral instructions.
• Knowledge of exam room duties and use of office equipment.
• Must have excellent telephone demeanor.
• Must possess and promote excellent health, hygiene and grooming habits.
• Ability to prioritize work load for the most efficient performance.
• Communicate with patients, physicians, staff members and the general public with respect and a professional demeanor in person and over the telephone.
• Capable to cope with interruptions and be flexible as part of a team effort.

Responsibilities

• perform basic office functions to facilitate patient access into the practice
• obtaining accurate patient information
• creating a positive office image by responding professionally to all patients, staff and other customers in a manner consistent with the Mercy Medical Center Philosophy.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees