Quality Improvement Specialist

Nemours Children's Health•Wilmington, DE

About The Position

Nemours is seeking a casual Quality Improvement Specialist! The Quality Improvement Specialist collaborates with the Quality Improvement leaders and key stakeholders across the Enterprise, to provide support for multidisciplinary teams working on quality improvement initiatives. These teams are leading a variety of quality improvement and safety initiatives with a targeted focus on achieving results that improve key care processes and clinical quality outcomes. The position serves to support the facilitation including planning, implementation, and coordination of multidisciplinary teams and their work related to clinical quality improvement as well as the sustainment of these improvements. To achieve the targeted results, this position will support implementation of projects that were placed on hold due to staffing limitations. This position will mentor the new QIS who is hired in order to support ultimate transition of these projects. The Quality Improvement Specialist will have familiarity using Quality Improvement methodologies, SPS tools, and other techniques that are applied to achieve targeted and sustainable outcome improvements. Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income. As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever. Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families. To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org.

Requirements

Bachelor Degree required
Minimum of 1 year of process improvement, lean, six sigma, or project management experience required (preferably in the healthcare industry)

Nice To Haves

Master’s Degree preferred
Certified Professional in Health Care Quality (CPHQ) preferred
Six Sigma and Lean Certifications are preferred
3+ years of experience preferred

Responsibilities

Serves as a key Quality Improvement resource to support departmental quality improvement teams, programs, projects, and initiatives. This support includes but is not limited to the following:
Partner with department leaders & quality improvement teams to develop and advance the following: Improvement teams’ charters; implementation plans; timelines; milestones to effectively track deliverables; performance dashboards; change proposals and other relevant materials needed to support the teams.
Assist in coordination, preparation and planning for the projects including conducting the necessary workshops, implementation of the recommendations, follow up utilizing daily management, and coaching leaders throughout the project.
Provide subject matter expertise, education, and consultative support.
Conduct current state analysis for priority workflows based on performance gaps. Develop respective gap closure quality improvement plans.
Guides data collection, and the preparation of progress reports and outcomes to key stakeholders
Partners with the Nursing Councils, and appropriate committees as a primary member, from Q/S team, and the chair to support the objectives and priorities of the committee. This support includes organization of committee logistics such as: assist with the preparation of the agenda, participant involvement, completion of items requiring follow-up, etc.
In collaboration with the quality improvement team(s) support the development, upgrade, and delivery of quality improvement training programs and problem-solving methodologies/tools, to Q.I. teams and other stakeholders as needed.
Apply appropriate quality improvement and safety analytical tools and methodologies to identify improvement opportunities and advance rapid cycle improvement (i.e. PDSA, FMEA, SPS Bundles, reliability science, process flow mapping, dashboards utilization, key driver diagrams, run charts and documentation from PDSA cycles implementation, etc.).
Develop trust and effective working relationships with key stakeholders (quality and safety team, infection prevention, hospital, and ambulatory operations).
Additional miscellaneous duties and responsibilities may be assigned from time to time by employee’s supervisor.