Quality Improvement Specialist (Human Services)

Vinfen•Cambridge, MA

2d•$55,000 - $65,000

About The Position

The Quality Improvement Specialist plays an important, supportive role with Vinfen Quality and Operations teams to maintain a high standard of service delivery and improve outcomes among persons served. With attention to detail, the QI Specialist contributes meaningfully to quality assurance and quality improvement processes aligned with division and organizational priorities. Key functions and skills include reviewing and auditing records; managing information and reporting functions; tracking and analyzing data to monitor progress and identify trends; and contributing to discrete quality improvement initiatives and processes aligned with regulatory requirements, quality goals and best practices.

Requirements

Strong organizational and analytical skills
Knowledge of QI procedures and practices and ability to apply QI methods.
Knowledge of word processing, presentation, spreadsheet, form, and database applications. Experience navigating and using an electronic health record including chart reviews and documentation.
Data interpretation, analysis, and visualization skills
Change management skills and/or experience leading or significantly contributing to change management processes in a professional setting
Verbal and written presentation and communication skills; self-awareness, multi-cultural communication, and active listening skills
Ability to guide and support teams in navigating systems and processes
Ability to work effectively as a team member in a matrix environment, building professional relationships and communication to collaborate seamlessly with colleagues across the organization
Ability to work independently, proactively, and with attention to detail, to produce consistently high-quality and timely work outputs
At least 2 years related experience in human services, or quality improvement.

Nice To Haves

Bachelor’s degree in human services, business administration, or related field.

Responsibilities

Monitors, reviews, and audits program records and systems. Reviews or audits specific services for fidelity to standards. Maintains trackers of identified issues or deficiencies and follow up systematically to ensure timely resolution.
Tracks and monitors program licenses and accreditations; monitor ongoing compliance with related law, regulation and policy. Collaborates with Quality and Operations leadership to ensure program and site readiness for licensure and certification audits by the Department of Public Health, Bureau of Substance Addiction Services, Department of Mental Health, the Department of Disability Services, other funding and accreditation agencies.
Collects, reviews, verifies, and analyzes quality data and narratives. Receives information from operations programs or other sources, and enter information into administrative reporting systems, internal tracking spreadsheets and clinical systems, maintaining a consistent, high degree of accuracy.
Collects, reports and monitors adverse incident data according to regulatory requirements. Supports teams to identify and complete needed improvements related to adverse incidents.
Consults with program teams and management around quality issues and results of reviews. Provides suggestions for improvement to maintain or improve compliance with regulations or implement best practices. Tracks findings over time to understand on consult on patterns and trends that warrant improvement.
Supports implementation of quality improvement initiatives through administrative and functional tasks, including running and distributing information and reports, performing ongoing data collection, supporting ongoing communication goals, and coaching operations staff on change management processes or procedures.
Conducts interviews or focus groups with persons served, families, staff or other stakeholders to understand experiences in our services, strengths of current service delivery models and opportunities for improvement.
Acts as human rights liaison to programs and regulatory departments. Ensure quality of documentation of internal reviews and investigations. Consult on issues related to reviews and investigations. Conduct investigations as needed.
Assists in the review, revision and distribution of policy and procedure documents in collaboration with Compliance department and subject matter experts. Track, format and distribute policies and procedures.
Contributes to developing job aids and guidance documents in support of quality improvement efforts or divisional priorities.
Contributes to development of training materials related to key quality assurance and quality improvement topics; deliver trainings and process-related coaching interventions with Operations staff at the direction of Quality leadership.
Supports program staff to learn and document in the electronic health record or other electronic record-keeping systems as appropriate.
Attends other department meetings, as required.
Performs other related duties as required.