Quality Improvement Specialist

Community Health Center Network Inc•San Leandro, CA

About The Position

The Quality Improvement Specialist provides communication, reporting, technical, and administrative support to the Quality department at CHCN. The Quality department works to enhance population health and quality improvement within the network, and to facilitate care improvement and efficiency at our member health centers. This role will work closely with member health centers on clinical quality improvement projects to support success in quality outcomes and incentive programs. This will include coordination of regular meetings and follow up, working with our analytics team to share valuable quality data and reports, and collaboration with quality staff and leadership to develop interventions for improvement. The role will also interface with health plan quality staff and other internal and external partners. The ideal candidate is a well-organized, flexible, team player with a passion for data and improving health outcomes. This is an exciting opportunity to have a meaningful role in helping vulnerable populations in primary care settings.

Requirements

Excellent written and verbal communication skills to allow for effective communication with a diverse audience, from executive team members to frontline staff. This includes strong customer service skills for periodic communication with CHCN members
Project management experience, including project development, implementation, milestone delivery, coordination, problem identification, solution generation, and issue resolution
Familiarity with Microsoft Office Suite, including Word, Excel, and PowerPoint
Highly motivated and capable of adopting new methods, knowledge and skills quickly
Ability to reliably and consistently deliver quality work product on target dates
Ability to work both in a team setting and independently
Detail oriented
Passion to help vulnerable populations receive high quality of care
Bachelor's degree or equivalent experience
Knowledge of technical and clinical elements of Quality Improvement, including knowledge of QI frameworks (e.g., IHI Model for Improvement)
Experience in a safety net healthcare setting (1 – 2 years preferred)
Interest in population health management, public or community health.
Comfortable working with qualitative and quantitative data to identify trends, root causes, and track performance metrics.
Ability to travel locally for work-related purposes to meetings, sites, events, etc.

Nice To Haves

Experience executing successful outcomes within the Medicare STARS program for quality improvement (highly preferred)
Experience with reporting tools such as Tableau and/or electronic health records a plus

Responsibilities

Serve as a bridge between CHCN and member health centers
Help health centers to navigate and understand CHCN-generated reports
Provide training and documentation on Tableau reports
Understand the needs of health centers as it relates to analytics and quality improvement activities
Support implementation efforts for quality measures and track and measure progress of interventions across health centers, including implementation support for grant-funded programs
Responsible for facilitating analytics and quality improvement activities among health centers, CHCN, and health plans during meetings, audits, patient satisfaction surveys, etc.
Conduct CHCN Quality audits for data validation using electronic medical record system
Maintain cooperative and productive working relationships with cross-functional teams at CHCN and all health center staff (e.g. management, analytics, clinical staff). Conduct simple data analyses using Excel
Update meaningful reports for leadership to make business decisions and for clinical staff to use in clinical practice
Review new clinical or reporting guidelines, best practices for quality improvement, etc., particularly as they relate to priority Quality measures
Create, maintain, and update department documents