Quality Improvement Specialist II

Sea Mar Community Health Centers • Seattle, WA

16d • $26

About The Position

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization Position Summary The Quality Improvement Specialist II is a member of the quality team who is responsible for assisting the Quality Management Director in managing the corporate Quality Assurance Program and the Quality Improvement Program by interpreting and implementing quality assurance standards according to the Joint Commission, CLIA, OSHA, NCQA and other relevant professional entities. The incumbent will assist with promoting and monitoring service excellence, safety and risk reduction. The Quality Improvement Specialist II will work directly with the Quality Management Director to help support site managers and supervisors to further develop, review and evaluate the organization-wide Quality Improvement & Assurance Program. Duties and Responsibilities As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by: Understanding and empathizing with client needs Surpassing client expectations Demonstrating a high level of integrity Exhibiting compassion and commitment Advocating for social justice Taking pride in individual work as well as that of the team Continually learning to stay current with industry standards, best practices and technology As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

Requirements

• Interest in and knowledge of community health care and primary care.
• Knowledge of principles related to Patient Centered Medical Home (PCMH), Meaningful Use (MU) and QI (e.g., Lean, Model for Improvement, PDSA’s).
• Must be willing to travel throughout Washington State.
• Strong communication and presentation skills, training/meeting facilitation skills a plus.
• Solid relationship building and interpersonal skills.
• Excellent writing, research, analytical and time management skills.
• Excellent coordination skills, including multitasking and setting priorities on work assignments.
• Proficiency with Microsoft Office Suite.
• Ability to organize and coordinate various activities involved in a research, collaborative and demonstration project.
• High degree of independence, flexibility, initiative and commitment.
• Ability to work effectively with diverse population both internally and externally.
• Demonstrated awareness and value of cultural competence.
• Commitment to improving the patient-client experience.
• Must possess the ability to read and interpret regulatory documents and proposal guidelines.
• Must have excellent written language skills and be able to speak effectively before groups.
• Ability to solve practical problems and a variety of situations where only limited standardization exists is required.
• Must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to add, subtracts, multiply and divides.
• Must be able to effectively utilize a 10 key adding machine.
• Must be able to maintain and update the QI audit database.
• Must be computer literate and have good mathematical skills.
• Bachelor's degree or equivalent in health sciences, business or related field.
• Graduation from an accredited college or university, with work in health services administration, business or a related field.
• One to two years’ experience may be substituted for formal education.
• At least one to two years relevant project management and QI experience.
• Must have a valid Washington Driver's License and maintain automobile insurance.
• Pre-hire and annual employee health screening required.
• Annual influenza vaccine required.
• Only exception is for employees with a medical or religious exemption approved by Administration.
• Employees with an approved medical or religious exemption must wear a mask at all times during the flu season.
• TB testing annually required.

Nice To Haves

• Bilingual in English/Spanish preferred, but not required.
• Experience in or with a FQHC preferred.
• Electronic health record (EHR) experience preferred.
• Experience in Windows Office programs preferred.

Responsibilities

• Assist the Quality Improvement Manager in implementing processes designed and approved by upper management.
• Assist with helping and supporting all sites in complying with Joint Commission and Patient Centered Medical Home standards.
• Assist the Quality Improvement Manager in supporting the quality of care processes by assisting administrators, program directors, clinic managers and supervisors in the development of systems to prevent and manage adverse events.
• Assist with reviewing quality assurance standards for Joint Commission, NCQA and other Quality Improvement Methods that can help initiate corrective actions plan that ensure compliance when required.
• Assist in evaluating the effectiveness of the Quality Assurance/Improvement program and help monitor corrective action(s).
• Assist in assessing data, generating tracking and trending reports and provide information of findings to the Quality Improvement Manager.
• Helps with the development of performance activity goals for all departments.
• Coordinates and conducts on-site inspections, evaluations and tracers.
• Produce and provide onsite inspections reports directly to site managers.
• Help with planning, organizing, and conducting emergency preparedness drills.
• Help anticipate and assess QI needs of health center by identifying educational opportunities for improvement.
• Help identify teaching resources and techniques appropriate for assigned QI projects.
• Will supervise the QI support staff in absence of Quality Improvement Manager.
• Others duties as assigned to fulfill Sea Mar Community Health Centers mission.

Benefits

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.
• We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees