Quality Improvement Coordinator

Riverside Family Physicians, A Pro•Riverside, CA

39d

About The Position

The Quality Improvement Coordinator supports the organization’s mission to deliver high-quality, patient-centered care by coordinating quality improvement activities and engaging patients in preventive and chronic care initiatives. This role focuses on both data-driven quality improvement and direct patient outreach to improve completion of key clinical quality measures such as cancer screenings, immunizations, and chronic disease follow-up.

Requirements

High school diploma or GED (required)
Proficiency in Excel and electronic health record (EHR) systems.
Strong analytical and problem-solving skills, with the ability to interpret data.
High level of accuracy and attention to detail in data managing.
Ability to work collaboratively with cross-functional teams and build strong working relationships.

Nice To Haves

Bachelor’s degree in healthcare administration, public health, or a related field.

Responsibilities

Coordinate and implement quality improvement (QI) projects to improve performance on clinical quality measures and patient outcomes.
Conduct proactive patient outreach via phone, text, or mail to remind and assist patients with completing overdue preventive screenings, labs, and follow-up appointments.
Collaborate with providers, care teams, and clinic staff to close care gaps and ensure accurate documentation in the EHR.
Monitor and track progress on organizational QI goals.
Analyze data trends and identify areas for targeted interventions.
Assist in developing workflows and staff education to support QI initiatives and compliance with payer and regulatory programs (e.g., HEDIS, CMS).
Maintain documentation for outreach activities and performance metrics.
Participate in QI meetings and support staff in implementing process improvements.