Quality Foto Claims Auto Adjuster

Allstate

2d•Remote

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Under general supervision, the Quick Foto Claims Auto Adjuster is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage from photos, writes damage repair estimates, negotiates basic and occasionally moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience. The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Where will I work? This position is a remote home-based worker role ideal for entry-level estimating applicants. This position is open to those residing in the US; however the preferred schedule is based on an CST time zone (8:00 a.m. to 5:00 p.m. M-F) This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses. This position is not open to AK, PR, CA, WA or HI residents. Allstate Benefits Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our benefits: Medical, dental, and vision coverage Allstate pension plan and 401(k) savings plan Ayco financial coaching Spring Health mental and emotional wellbeing resources Paid parental leave Adoption reimbursement Paid time off Tuition reimbursement Wellness incentives Allstate Foundation donation match and grant opportunities Visit www.allstate.jobs/benefits to learn more. Notice of Licensing Requirement: As a condition of employment, you'll be expected to obtain an adjuster’s license in multiple markets All required licenses may have a requirement of being obtained within 60 days of hire You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal #LI-BH3

Requirements

Auto Estimating
Call Support
Critical Thinking
Damage Assessment
Decision Making
Documentations
Estimatics
Fraud Investigations
Inbound Calls
As a condition of employment, you'll be expected to obtain an adjuster’s license in multiple markets
All required licenses may have a requirement of being obtained within 60 days of hire
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal

Nice To Haves

Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices
Investigates basic and occasionally moderately complex files, reviews damage, and determines reparability or total loss
Prepares damage estimates and locates parts for basic and occasionally moderately complex claims

Responsibilities

Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices
Investigates basic and occasionally moderately complex files, reviews damage, and determines reparability or total loss
Prepares damage estimates and locates parts for basic and occasionally moderately complex claims
Collaborates with repair shops if there is an existing estimate to reconcile differences and reach an agreement on repairs
Provides inbound call support and maintains Avaya phone availability
Processes claims payments and pays appropriate parties
Documents a claim file with notes, evaluations, and decision-making process