Quality & Food Safety Continuous Improvement Coordinator

Royal Canin • Fremont, NE

110d • Onsite

About The Position

The Quality & Food Safety Continuous Improvement Coordinator manages the consumer complaint process by escalating issues through the customer care team and making quality decisions for non-compliant products in accordance with established procedures and specifications. This role analyzes daily quality data via the Daily Panel, communicates results, and supports work groups dedicated to enhancing product quality. The coordinator initiates corrective actions based on the analysis of complaints and product nonconformities, maintains ongoing communication with RC factories and Customer Service Departments, and participates in regular meetings with key markets to follow up on major customer complaints and share factory-driven quality initiatives.

Requirements

• Minimum High School Diploma.
• 1 -3 years of experience in food manufacturing.
• Analytical and problem-solving skills.

Nice To Haves

• BS in food science or relevant degrees (chemical engineering, biology, etc.).

Responsibilities

• All personal protective equipment should be worn in accordance with legal requirements as well as RC requirements.
• Enforcement / Compliance with security policies and internal policies.
• Stopping equipment / operational work / external company work in the event of breach of safety / environmental protection/fire protection rules.
• Caring for the environment in its area of responsibility.
• Conducting full analysis of complaints and responding to complaints to Customer Service Departments.
• Analysis of the causes of complaints and product nonconformities and initiating corrective actions directed at continuous improvement of the product quality.
• Communication of complaint results and key indicators to internal customers.
• Close cooperation with Customer Service, Formulation and Purchasing Departments.
• Informing and alerting the Quality Director and SLT members in case of serious product non-compliance.
• Carrying out daily panels.
• Analyzing panel results to improve the quality of Royal Canin products.
• Making quality decisions about non-compliant products.
• Using problem-solving methods for analysis.
• Leading groups improving the visual quality of the product.
• Participate in internal traceability exercises.
• Keeping an Action Plan focused on reducing consumer complaints and improving product quality in collaboration with PPI and Operation Teams.
• Conducting periodic meetings on continuous improvement for customer/consumer satisfaction with key stakeholders.
• Conducting periodic meetings with Customer Service Departments.
• General communication regarding complaints and product quality.
• Support in the implementation, maintenance and improvement of the quality management system based on ISO 9001, ISO 22000, Mars Standards.
• Reporting key Q&FS indicators.
• Participation in training programs according to a schedule set by the company's management.
• Support and/or conducting, as required, internal training on product quality and quality control procedures.

Benefits

• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

What This Job Offers

• Job Type: Full-time
• Industry: Food Manufacturing
• Education Level: High school or GED