Quality Field Technician - A Shift

D-Career•Chattanooga, TN

1d•Onsite

About The Position

To assure customer service and satisfaction as it pertains to product quality of wire harness. To act as a communication link in addressing customer complaints. To assist in the prevention and the improvement of processes and products through interace with customer line personnel, business unit staff, and plant technical & quality specialists.

Requirements

3 to 5 years of Quality, Engineering or Customer Service experience required.

Nice To Haves

1 to 2 years of Automotive experience is a plus.
1 to 2 years of knowledge with wire harnesses desired.

Responsibilities

Responds to customer complaints for wire harnesses products.
Coordinates immediate actions at customer facility in response to complaints, including but not limited to; containing, sorting, and reworking suspected material.
Monitors progress to ensure that customer requirements and deadlines are met for every activity such as, inspections/reworks/engineering changing.
Documents and communicates all rework/inspection actions performed at customer's site and manufacturing locations pertaining to customer complaints and Draexlmaier internal quality issues.
Check and analyze al the reject parts and coordinates returns of defective products if needed.
Works closely with VW line workers attending to their concerns pertaining to harnesses in effort to prevent possible future defects.
Acts as the first point of contact to the customer regarding product quality (wire harnesses & other issues, as required)
Performs tasks related to rework area, as assigned by the assembly plant in Mexico.
Documents and reports the rework activities for wiring harnesses.
Directs the upgrading of equipment to ensure timeliness and customer satisfaction.
Maintains functionality of the rework area and in charge of the inventory of components at VW and Draexlmaier cabinets. Keep an active inventory by ordering used and new released parts.
Performs any additional tasks pertaining to customer quality, as assigned by Supervisor and/or Head of Operations
In charge of reviewing all the issues reported in the STS with the customer, and work on providing the suitable information for both parties involved.
Utilizes previous field experience to suggest improvements and to serve on continuous- improvement.