Quality Engineering Technician - Duncan, SC

Danaher • SC

124d

About The Position

The Quality Engineering Technician is responsible for managing and continuously improving our product failure/non-conformance, Corrective and Preventive Action (CAPA), and complaint handling processes. This position is onsite in our Duncan, SC facility and reports to the Quality Team Manager.

Requirements

• Associate's degree in Engineering, Quality Management, or a related field.
• 3+ years of experience in quality assurance, preferably in a manufacturing or regulated industry.
• Strong knowledge of CAPA processes, root cause analysis tools (e.g., 5 Whys, Fishbone), and complaint handling procedures.
• Proficiency in quality management systems and tools (e.g., QMS software, Excel, data analysis).
• Demonstrated experience in customer facing interactions and conflict resolution.

Nice To Haves

• Previous experience in Customer Service.
• Knowledge of the following software/systems: Veeva, SAP, Magic, Salesforce.
• Technical writing.

Responsibilities

• Collaborate with customer facing teams to ensure accurate communication with customers regarding complaint status and resolution.
• Follow-up and verification of CAPAs to ensure no recurrence. Facilitate the closures of these in a timely manner.
• Work closely with cross-functional teams/areas: engineering, quality, manufacturing, customer service.
• Support internal and external audits by providing documentation and participating in audit activities as needed.
• Oversee the intake, documentation, and resolution of customer complaints, ensuring compliance with internal procedures and regulatory requirements.

Benefits

• Comprehensive package of benefits including paid time off.
• Medical/dental/vision insurance.
• 401(k) to eligible employees.
• Bonus/incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees