Quality Engineering Manager

SWBC•San Antonio, TX

About The Position

SWIVEL is seeking a talented individual to lead our Quality Engineering efforts. This role involves strategic planning, team leadership, and hands-on technical expertise to ensure the delivery of high-quality software products. The ideal candidate will collaborate across teams, drive automation initiatives, and foster a culture of continuous improvement. Why you'll love this role: Are you a seasoned Quality Engineering Manager and ready to take the next step? Then this role is for you. You’ll lead a team of talented engineers, shape the future of quality engineering, and have a direct impact on the reliability of products used by thousands of customers.

Requirements

Bachelor’s degree in computer science or a related field from an accredited four-year college or university, or equivalent work experience.
Minimum of seven (7) years of experience in software quality assurance, including direct experience in test suite automation strategy, tool implementation, and maintenance.
Strong knowledge of Agile development practices and methodologies.
Deep understanding of software testing methodologies including requirements traceability, defect management, defect analysis, injection/detection analysis, and defect remediation.
Strong organizational, interpersonal, and verbal/written communication skills.
Ability to effectively write and present business correspondence, reports, and technical documentation.
Experience managing large, multi-platform testing efforts.
Hands-on experience with tools such as Selenium or Playwright SoapUI, Postman, RestSharp, JMeter, AWS, and SQL.
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Familiarity with containerization and orchestration (Docker, Kubernetes).
Experience with observability tools (e.g., Grafana, Datadog) for monitoring test environments.
Experience with performance testing tools and accessibility standards.
Familiarity with cloud platforms (AWS).
Knowledge of test data management and synthetic data generation.

Nice To Haves

Experience in the Payments domain is a strong plus.

Responsibilities

Collaborate with the QE Director and senior leadership to implement automation strategies across teams.
Mentor Quality Engineers to uphold high standards of product quality and drive quality expectations for releases.
Monitor and manage daily operations of the software quality engineering team.
Assign testing tasks and manage resource allocation effectively.
Foster a culture of ownership, accountability, and continuous learning within the QE team.
Support team members in their career growth through coaching, training, and development plans.
Design, build, and maintain robust automation frameworks for UI, API, and Microservices testing.
Develop custom test harnesses and tools to accelerate test execution when needed.
Create and maintain manual and automated test scripts (Web, API, Microservices).
Manage manual test cases within test management tools for effective maintenance.
Maintain test data to support comprehensive test coverage, either through the application or directly via data sources.
Design and implement both functional and non-functional test strategies, including load testing, accessibility, Contract Testing and visual testing.
Monitor automation execution trends and ensure timely completion and maintenance of test suites.
Test application features against functional and non-functional requirements.
Understand and apply industry best practices in Agile testing, test automation, and performance testing.
Ensure testing practices align with regulatory standards and compliance requirements (e.g., PCI-DSS, SOC 2, WCAG) where applicable.
Work closely with Product Owners, Scrum Masters and development teams to understand product vision and goals.
Act as a quality advocate across the organization, influencing engineering and product decisions to prioritize quality from ideation through delivery.
Foster collaboration across engineering, database, integration, and customer support teams.
Lead ongoing quality improvement initiatives through process and tool enhancements.
Define and track KPIs such as defect leakage rate, test coverage, automation ROI, and release quality metrics to measure team impact.
Develop, manage, and report Quality Assurance metrics to identify areas for performance improvement.
This role may include other duties as assigned to support the overall success of the Quality Engineering team.