Quality Engineering Director

UnitedHealth Group•Minnetonka, MN

About The Position

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. As the Quality Engineering Director, you will define and execute the vision for quality across the entire Operations and Experience Claims organization. You will be responsible for creating and implementing the overarching test and automation strategy, establishing robust governance, and cultivating a world-class "quality-first" culture. This is a leadership role for a seasoned expert who can develop managers, set enterprise-wide technical direction, influence C-level stakeholders, and ensure our solutions deliver unparalleled performance, business impact, and user experience.

Requirements

10+ years of experience in software quality engineering and a proven track record of increasing responsibility and strategic impact
6+ years of experience designing and leading scalable test automation strategies, ideally within complex, rules driven, high volume transaction systems
4+ years in a leadership role, with direct experience managing managers and leading a multi-tiered engineering organization
4+ years of experience supporting Healthcare Payer and Claims systems
Experience establishing governance, managing risk, and analyzing complex technical interdependencies across a portfolio of systems
Proven expert knowledge of the SDLC, STLC, and Agile methodologies, with experience driving scaled Agile practices across a large organization
Demonstrated deep technical background in software development and automation, with extensive experience in modern automation tools and frameworks (e.g., Selenium, Cypress, Playwright)
Proven deep understanding of DevOps, CICD, and experience leading the implementation of automation within continuous delivery pipelines at an enterprise scale
Experience working with large datasets, complex business rules, and downstream financial systems, ensuring accuracy and traceability across the claims lifecycle
Proven exceptional executive communication and presentation skills, with proven experience in regularly reporting on quality metrics, strategic progress, and risk management to senior leadership

Nice To Haves

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience
Experience supporting core administrative platforms (e.g., Facets, QNXT, HealthRules, or similar)

Responsibilities

Define, own, and drive the enterprise-wide quality engineering strategy for Healthcare Payer Claims systems, ensuring alignment with corporate-level business objectives, user experience, and performance goals
Lead, mentor, and grow the entire quality engineering organization, including managers and senior individual contributors, while also owning departmental budgeting and resource strategy
Oversee the architecture and establish governance for advanced, reusable test automation frameworks to be used across the enterprise
Champion and embed modern practices, including CICD, DevOps, and ATDD, at scale to accelerate delivery and drive a culture of continuous improvement
Define quality strategies for large scale claims test data management, including synthetic data, masked production data, and scenario based datasets that reflect real world claims complexity
Research emerging trends, including AI/ML and open-source tooling, and build business cases for strategic investments to drive long-term innovation and efficiency
Present and communicate strategy, quality posture, and ROI to executive leadership, translating complex technical concepts and risks into clear business impact
Establish a governance framework for enterprise-wide quality risk management, guiding teams in assessment and ensuring major risks are visible and mitigated at the portfolio level
Establish and govern robust strategies for test data management and the provisioning of test environments to ensure consistency and compliance across the organization
Own and direct the enterprise quality audit program, reporting on findings and driving systemic improvements based on the results
Establish the governance and reporting models to ensure all solutions adhere to established quality control guidelines and industry compliance standards (e.g., SOX, HIPAA, CMMI)
Provide strategic guidance during PI Planning and other key ceremonies to ensure quality is a foundational component of all major initiatives
Develop and champion the instrumentation and diagnostics required to report on the business value and ROI of the CICD pipeline and automation efforts to executive leadership
Act as the senior consultant and thought leader for quality across the organization, providing expertise and strategic analysis throughout the entire product lifecycle