Quality Engineer

Thermo Fisher Scientific • Stafford Springs, CT

86d • $60,000 - $90,000

About The Position

Join Thermo Fisher Scientific to contribute globally, enabling customers to improve health and safety. This role is in the Filtration Solutions Division manufacturing facility located in Stafford Springs, CT. As a Quality Engineer, you will assume responsibility for performing and guiding approved self-initiated quality activities in support of the Quality Management System. Activities include coordinating customer complaints, ensuring timely and effective resolution of customer complaints. This role involves leading investigations, implementing corrective actions, and driving continuous improvement initiatives. You will work closely with cross-functional teams and report directly to the Quality Manager, collaborating with the Plant Facilities and Engineering.

Requirements

• Bachelor’s degree in Engineering, Science, or Technical related field.
• Minimum of 5 years of experience as a Quality Professional.
• Direct experience with ISO 9001 or ISO 13485 is a plus.
• Strong analytical, problem-solving, and teamwork skills.
• Demonstrated understanding of statistical techniques and data trending.
• Proficiency with quality tools such as 5 Whys, Ishikawa Diagrams, and GEMBA walks.
• Excellent interpersonal, organizational, and influencing skills.
• Proficient with Microsoft Office tools: Word, Excel, PowerPoint, Visio, Teams; MiniTab.
• ASQ certification is preferred.
• Strong leadership and communication skills.
• Ability to manage and implement changes with minimal supervision.
• Experience in continuous improvement/lean processes.
• Capability to persuade and discuss with collaborators to address concerns.
• Ability to analyze data, draw appropriate conclusions, and make rational decisions and recommendations.
• Experience working in a fast-paced technical environment and making technical decisions.

Responsibilities

• Own the Customer Complaint Handling Process, ensuring detailed investigation and resolution.
• Coordinate with Division Quality regarding all aspects of Risk and Impact Assessments related to customer complaints.
• Interact directly with customers and internal teams to address and resolve quality issues.
• Develop and implement corrective and preventive actions (CAPA) to address root causes of complaints and trends in internal nonconformances.
• Monitor and report on product quality improvements and ensure execution of necessary actions.
• Compile and present quality metrics for internal and external reviews.
• Support external audits (customer and regulatory) and ensure corrective/preventive actions are implemented for identified non-conformances.
• Communicate recommendations and implement decisions across the organization to improve product quality and customer satisfaction.

Benefits

• Annual performance-based bonus
• Annual merit performance-based increase
• Medical, Dental, & Vision benefits - Effective Day 1!
• Paid Time Off & Designated Paid Holidays
• Retirement Savings Plan
• Tuition Reimbursement
• Employee Referral Bonus
• Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees