You are Controls Solutions and Services (CSS) Quality Engineer for Longmont, CO site. CSS customers expect flawless performance from our Systems, Software and Mechanical equipment to operate and protect critical infrastructure at their Energy plants. Working for the CSS NAM Leader and with support from other quality and process experts, you will be highly responsive, directing rapid resolution of quality issues and then mentoring all stakeholders to prevent recurrence. Your goal will be to foster a culture among our employees in the NAM region to simultaneously sustain compliance, create customer references and reduce waste. Position is located onsite in Longmont, CO. As a Lead Quality Engineer, you will be responsible for: Non-conformance Management • Reviewing, investigating, and triaging field and factory non-conformances, documenting containment, correction, and validation. • Reviewing field returns and arranging for failure analysis with internal and external suppliers. • Collaborating with all functions (Sales, Projects, Engineering, Operations, Sourcing, Services) to Stop Work early, resolve issues quickly, gather lessons learned, and implement improvement actions as needed. Continuous Improvement • Facilitating cross-functional root cause analysis, applying problem-solving methods (8D, Apollo Reality Charting, 5-Why, Ishikawa, …) to reduce or eliminate recurrence. Leading RCA read-outs with leadership to drive agreement. • Supporting Built-In Quality (BiQ) initiative in Manufacturing to provide improvement roadmap toward excellence in Quality. • Following up regularly with corrective action and audit finding owners and supporting timely closure. • Conduct periodic Voice of Customer calls with key customers to assess opportunities for improvement. • Review customer survey responses for opportunities for improvement. • Conduct data mining of quality data including AI to identify trends and themes. Quality Management System Support • Supporting internal audit program to assure compliance and evaluating effectiveness of Quality Management System to deliver intended results. • Supporting Quality KPIs: customer satisfaction, customer issue and nonconformance resolution, CoPQ, continuous improvement and corrective action cycle times, line stops, risk analysis. • Communicating and mentoring widely to cultivate a quality culture of customer passion, compliance, and waste reduction. Other • Support new emerging quality initiatives as needed. To be successful in this role you will: • Have a bachelor’s degree in STEM majors (Science, Technology, Engineering, Mathematics) from an accredited college or University or equivalent. • Have minimum 5 years in Quality role including demonstrated success facilitating cross-functional root cause analysis. Eligibility Requirements: • Ability to travel up to 5% of the time for field service audits at customer sites within U.S and Canada.
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Job Type
Full-time
Career Level
Mid Level