Quality Engineer - U.S

Amphenol Tcs•Valley Green, PA

10d

About The Position

Amphenol is one of the world's largest providers of high-technology interconnect, sensor, and antenna solutions. Our products enable the electronics revolution across virtually every end market, including Automotive, Broadband Communications, Commercial Aerospace, Defense, Industrial, Information Technology and Data Communications, Mobile Devices, and Mobile Networks. Power Solutions Group, a business unit of Amphenol, is the market leader in power electrical connectors and cable assemblies for the Telecom/Datacom market, serving applications such as storage, servers, and networking systems. We are currently seeking a Quality Engineer to join our team located in Etters, PA. This critical role will report directly to the Global Operations Manager, Power Solutions. The Quality Engineer will serve as the primary liaison between customers and Amphenol Power solution group for all quality-related matters. This role focuses on managing customer complaints, conducting onsite visits, coordinating with third-party service providers for sorting, inspection, and rework, and ensuring compliance with customer and regulatory quality standards. The position requires strong critical thinking skills, excellent communication abilities, and a willingness to travel as needed.

Requirements

BS in Mechanical/Industrial Engineering or Equivalent
5-8 years in manufacturing or related industry
Experience in customer handling and managing quality issues.
Direct experience with measuring instruments, inspection tools, and testing equipment
Knowledge/training in QC tools
Proficiency with Core Tools: APQP, PPAP, FMEA, MSA, SPC
Expertise in 8D reporting and problem-solving techniques
Awareness/training in ISO 9001, IATF 16949, VDA standards
Strong decision-making, team building, and communication skills
Excellent presentation skills
Ability to travel to customer sites within the US and Mexico on a short notice.

Nice To Haves

Preferred background: Injection Molding, Stamping Process, and Assembly Process (connectors/wiring harness)
Proficiency in statistical analysis software (e.g., Minitab) with the ability to perform advanced data analysis is a plus.
Knowledge of connector-level environmental and electrical testing methods is a plus.

Responsibilities

Customer Support & Communication Function as the Single Point of Contact (SPOC) for customer quality issues.
Lead customer communication related to non-conformances, field returns, reliability concerns, and process deviations.
Participate in customer visits, audits, and meetings to review quality performance and address issues.
Complaint Management & Corrective Actions Investigate customer complaints and coordinate containment actions with third-party service providers.
Analyze quality failures, identify root causes, and implement corrective actions using 8D methodology.
Conduct root cause analysis and implement robust corrective actions using structured problem-solving tools (8D, Fishbone, 5-Why, FMEA, DOE).
Oversee sorting, rework, and verification activities performed by external partners.
Quality Planning & Documentation Define and implement quality plans to ensure customer requirements are met.
Maintain and update quality documentation, including complaint reports, audits, and corrective action reports.
Support APQP/PPAP deliverables for new product introductions, engineering changes, and customer approvals.
Metrics & Reporting Track and report quality metrics (defect rates, customer returns, warranty claims, COPQ) to internal stakeholders.
Measure customer satisfaction and use feedback to drive improvements.
Provide dashboards and performance summaries to operations, leadership, and global teams.
Training & Collaboration Provide guidance on quality standards and best practices for internal teams and suppliers.
Work closely with global operations, engineering and production teams to ensure alignment on quality expectations.
Drive continuous improvement initiatives aimed at reducing internal defects, improving First Pass Yield (FPY), and enhancing process capability.
Collaborate with design and manufacturing engineering teams to review PFMEA, control plans, and validation plans.
Travel & Coordination Travel to customer sites to investigate complaints and resolve issues.
Coordinate with third-party companies for sorting, rework, and containment activities.