Quality Engineer I - Ti - Quality & Product Development

Sylvamo•Ticonderoga, NY

22h•Onsite

About The Position

At Sylvamo, you will be part of a team dedicated to sustaining forests and renewing ecosystems, while delivering on the promise of paper. The Quality Engineer (QE) role at the Ticonderoga Mill defines minimum expectations and provides a framework for energy focus. This hybrid role combines aspects of a Quality Admin, a Process Engineer, and a PPM, and is intended for individuals developing towards other roles within the department or mill. The expectations are summarized into major mill objectives: Safety, Environmental, People Development, Operational Excellence, and Communication.

Requirements

Competencies: Caring, Sustainability-Focused, Operationally Excellent, Development-Minded
Ability to fully participate in all mill-wide and departmental safety initiatives and programs
Ability to maintain a personal interest in all employees’ safety
Willingness to thank an employee for working safely, or stop an employee from committing an unsafe act
Understanding of basic environmental compliance and safety requirements within the Quality Department
Knowledge of testing procedures and understanding why each test is performed
Ability to complete lab tester audits
Knowledge of the process area involved, especially as it relates to major quality concerns of their particular product line
Familiarity with all equipment in the Paper Test Lab, Chem Lab, and Product Performance Lab
Ability to understand how to complete each test, what the test results mean, and what parameters are critical to each test to ensure accurate results
Understanding of how the results of each test can affect product performance
Ability to work as a team to support and improve the productivity of the business unit
Willingness to take on responsibilities from Product Performance Managers
Willingness to take on projects that may or may not directly relate to quality
Ability to attend PS&D or Paper morning meetings depending on need
Willingness to be assigned to a weekend duty
Willingness to work towards a Yellow Belt, and then a Green Belt

Responsibilities

Fully participate in all mill-wide and departmental safety initiatives and programs
Maintain a personal interest in all employees’ safety
Equally willing to thank an employee for working safely, or stop an employee from committing an unsafe act
Attend the millwide weekly management safety meeting
Communicate safety information to the hourly workforce within the Quality Department
Assist in 5S activities for the labs and seek opportunities to help in manufacturing departments
Understand the basic environmental compliance and safety requirements within the Quality Department
Responsible for chemical compliance, labeling, disposal and ordering
Responsible for SDS management of lab chemicals, including periodic chemical audits
Support the ongoing development of the hourly team members in the Quality Department including cross training
Shadow all lab personnel, become knowledgeable of the testing procedures, and understand why each test is performed
Complete lab tester audits to ensure procedures are being followed and tests are being completed properly
Develop knowledge of the process area involved, especially as it relates to major quality concerns of their particular product line, through daily involvement, informal training and learning
Responsible for collecting complaint information from SAP and entering it into the mill complaint database in a timely manner
Complete the initial investigation of the complaint issue; specifically the manufacturing data surrounding the product
Include call reports into the complaint investigation packet when possible
Coordinate complaint samples, product testing on customer complaint samples and include the results in the initial complaint investigation information
Complete complaint packet for all complaints (mill, sales policy, zero dollar, etc.)
Support CTS and the Customer Satisfaction Center with investigating complaints and customer feedback and urgent quality issues
Familiarize themselves with all of the equipment in the Paper Test Lab, Chem Lab, and Product Performance Lab to understand how to complete each test, understand what the test results means and what parameters are critical to each test to ensure accurate results
Understand how the results of each test can affect product performance
Work with Chem Lab, Paper Test Lab and Product Performance Lab technicians to ensure reliable operation and routine maintenance of all lab equipment is current
Develop TCCs and procedures for lab testing within the department
Responsible for managing the Quality Department checkbook/credit card
Write purchase requisitions in SAP and Coupa as needed
Manage non-routine tasks as outlined on the Quality Matrix
Support the operating departments where applicable with resolving quality issues
Review automated COA reports every Monday and distribute COA data to the appropriate mailing list OR notify PPM if values are out of spec
Add FLL and Machine Manager notes to the Process Change Database daily
Work as a team to support and improve the productivity of the business unit
Support the process of non-mill personnel being onsite; gate passes, tour passes, contractor qualification, etc.
Complete training (refresher training also) to become a contractor coordinator
Manage equipment vendors to ensure their contractors’ safety and insurance information is current
Organize customer visits + Corporate Audits
Help sales and commercial teams by sending our paper samples to customers, NATC, and our sample center
Maintain monthly complaint information on white board in Quality Department complex
Periodically update their immediate supervisor on the status of projects and activities
Use & follow the MOC process when communicating changes to processes, testing, specifications, etc.
Support Internal Quality Audits and provide observations
Pure Pocket Profiles
Shade Standard management
Go to customers and lead customer visits (including corp audit)
Get assigned projects that may or may not directly relate to quality
Attend either the PS&D or Paper morning meetings depending on need
Support Process Engineers in Audits (Sewer, Fiber, Conductivity)
Be assigned to a weekend duty
Work towards a Yellow Belt, and then a Green Belt
SDS approval of Product Development Chemicals