Quality Engineer I, Post Market Surveillance (PMS)
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Mngr/Sr. Mngr, National Sys Specialist - BD COR will lead a team of experts responsible for planned services, customer remote support, escalation support, and technical training. This role involves setting, managing, and achieving goals in installations, corrective maintenance, preventive maintenance, and system upgrade activities while ensuring smooth daily operations. The manager will also design and implement change initiatives to enhance the support of the BD COR platform. The key to success is this individual's Program Management skills and ability to work cross-functionally with Field Service Engineers, Applications Specialists, Sales/Marketing, Quality and Regulatory, Supply Chain, Global Service Engineering, and Senior Leadership. This team will be involved with daily managing critical escalations, which will require timely meetings with stakeholders and on-site technical support to ensure escalated cases are resolved swiftly and with quality. This team will develop plans and drive actions to de-escalate customer temperament and ensure the implementation of technical/logistical solutions to resolve the issue. This team will also focus on preventing escalations, or 'proactive' support and monitoring, and develop, integrate, or enhance processes, tools, and technologies to help the business meet operational targets. A key aspect of the role is achieving superior customer satisfaction through proficient remote diagnosis, effective on-site and remote troubleshooting, and proactive after-go-live expert support. Additionally, the manager aims to provide strategic leadership to enhance internal and external customer satisfaction.
