Quality Engineer: Customer - Systems - Validation

American Packaging Corporation-posted 2 months ago
Full-time • Mid Level
City of Rochester, NY
1,001-5,000 employees
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At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future.

  • Leadership and management of customer complaint program including associated return and credit authorizations.
  • Leadership of team to identify root causes, implementing corrective actions to prevent recurrence and mitigate future quality risks.
  • Timely communication back to customers regarding complaint status.
  • Monitoring and reporting of complaint and quality data and trends for area dashboards, operations review, and systems management review.
  • Execution of formal weekly/monthly/annual Complaint Performance Reviews.
  • Provide backup for Quality Supervisors and Quality technicians.
  • Travel as required to work with customers, understand their concerns, and resolve issues.
  • Drive continuous improvement opportunities utilizing lean six sigma and the seven basic quality tools.
  • Write and improve manuals, standards, and procedures as needed.
  • Use of statistical software and techniques for analysis of data including Process Capability (Cpk, Ppk), Statistical Process Control (SPC), and Design of Experiments (DOE).
  • Oversee effective implementation of the IBMS including applicable certifications.
  • Organize and manage the internal audit system and the corrective action system.
  • Host external audits, conduct internal audits and assist in training of other auditors.
  • Collect and analyze quality data and report on Key Performance Indicators (KPIs) to drive improvement.
  • Project leader for quality and continuous improvement activities.
  • Manage the scope, schedule, and reporting of Validation program activities for individual products and/or customers.
  • Write and execute IQ/OQ/PQ validation protocols and management of associated deviation process.
  • Management and leadership of change control process, calibration process, and gage R&R process.
  • Provide hands on support to the manufacturing areas as required to assist in problem solving and long-term changes.
  • Participate in process failure investigations.
  • Support risk analysis activities, including design and process FMEA.
  • Facilitate team meetings as needed on in-depth process and product analysis.
  • Bachelor's degree (B. A.) from four-year college or university; and two years related experience and/or training; or equivalent combination of education and experience.
  • ASQ certification is a plus.
  • Bachelor's degree in science, mathematics, or engineering from four-year college or university, and two years related experience and/or training; or equivalent combination of education and experience.
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
  • Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.
  • Demonstrated use of Minitab or JMP is a preferred skill.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • ASQ certification is preferred.
  • Competitive salaries
  • Excellent benefits
  • 401(k) plans
  • Tuition reimbursement programs
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