Quality Engineer- CORE

Shark Ninja Operating • Needham, MA

281d

About The Position

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,300+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. A detailed-oriented, passionate and dynamic individual is needed to be an integral part of our post launch quality team, reporting to Core Quality Manager and ensuring that we are continuously analyzing marketplace learnings to drive product and process improvements. In this position, you'll experience unparalleled collaboration with many functions of the organization - Engineering, Customer Excellence, Supply Chain, Marketing Creative, ID, Manufacturing and Senior Executives, offering you exposure and interaction rarely found in other roles in the organization. You'll play a pivotal role in leading product and data analysis to determine reasons for returns, leveraging your learnings to drive sustainable solutions that provide measurable long-term improvements.

Requirements

• Bachelor's Degree in mechanical engineering, quality, product development, human factors engineering, or a related field.
• 2 years of related experience.
• Experience analyzing Data and using visualization software like Tableau, PowerBI, or similar.
• Experience with root cause and corrective action reports and management - 8D, 5 why's, fishbone diagrams, or similar.
• Experience with Project management and tools that go with it like JIRA, MSFT Project, Asana, or similar.
• Experience with Microsoft Word, Excel, and PowerPoint; knowledge of SharePoint a plus.
• Ability to travel domestically, approximately 1 trip per quarter for 1 week each.

Responsibilities

• Analyze customer complaints and investigate field failures - translate learnings into actionable engineering and consumer-facing initiatives.
• Drive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiatives.
• Support suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actions.
• Participate in design reviews, DFMEA, safety reviews, and review the manufacturing and test documentation to ensure customer quality requirements are met or exceeded.
• View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action.
• Partner with SharkNinja's Customer Excellence team to monitor consumer reception and sentiment in field.
• Lead input tracker meetings with cross functional teams. Discuss top issues and delegate actions to cross functional team.
• Collaborate with cross-functional teams in China, Vietnam, and local warehouses to support product improvements, drive engineering changes, manage product reworks, etc.

Benefits

• Competitive health insurance
• Retirement plans
• Paid time off
• Employee stock purchase options
• Wellness programs
• SharkNinja product discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree