Quality Effectiveness Consultant, Home Health

Sutter Health•Saratoga, CA

11d•$70 - $105

About The Position

This position is a key resource for driving clinical performance improvement across the organization. In collaboration with clinical leaders at the system, regional and affiliate level, provides clinical leadership, direction, consultation, guidance and support for performance improvement strategies to improve treatment and care of patients with specific disease processes. Leads and facilitates the development, deployment, and monitoring of clinical quality improvement projects, patient safety improvement initiatives, and organization improvements to achieve top decile clinical outcomes and accelerate the achievement of clinical quality and safety goals. Assigned to specific performance improvement teams, to provide clinical expertise, performance improvement consultation, analysis, gap assessment, group/team facilitation and development, and guidance for the dissemination of practices that result in improved clinical outcomes. Deliverables result in practical, significant and measurable improvements in quality, safety, service and efficiency across the organization. Consults and coaches process owners, value stream owners, paired leaders and sponsors as well as improvement team members. Contributes to the development of clinical metrics, dashboards, and scorecards used to measure clinical improvement. Contributes to the development of change management plans including stakeholder engagement, communications, training and implementation/adoption in alignment with the enterprise performance management system.

Requirements

Bachelor's: Healthcare Administration, Business or related field or equivalent education/experience
8 years recent relevant experience.
Thorough knowledge of health care delivery and quality improvement is required, including clinical care management and/or quality management.
Knowledge of lean performance improvement methodology and management systems.
Demonstrated ability in leading, facilitating and developing effective teams.
Demonstrated skills in consulting, group process facilitation, whole system design, negotiation, change management and conflict resolution.
Demonstrated ability to successfully influence and develop effective working relationships with healthcare executives, physician and clinical leaders
Communication skills (verbal, written and listening) with ability to interact effectively across the organization, especially in situations requiring instructing, persuading, negotiating, resolving conflict, consulting and advising.
Must be comfortable speaking in public to various audiences.
Skilled in teaching improvement concepts and principles to diverse audiences from senior management to front line staff.
Ability to teach and consult with physician, nurses, and quality leaders about outcome data is required.
Demonstrated track record of successfully working with and motivating diverse work teams, including physicians and nurses.
Skills and experience in solving complex problems and developing actionable solutions/recommendations.
Demonstrated ability to facilitate planning sessions with senior executives, directors, management and physicians to secure high level sponsorship, support and required resources for improvement initiatives.
Demonstrated ability to gather and analyze clinical data and prepare relevant reports.
Ability to read and interpret data; translates data into meaningful information and uses data to shape work at both the department and enterprise level; possesses analytical and critical thinking skills. demonstrated ability to interpret the strength of research findings/evidence.
Analytic skills, negotiation, and problem solving skills are required.
Must be detail oriented, self-directed and able to work with minimal supervision.
Exceptional communication skills, both oral and written. Experience in addressing large audiences
Highly respected team player/learner. possess a desire and ability to rapidly learn and apply new learnings.
Ability to gain cooperation and support through effective use of influence and persuasion required.
Must demonstrate a customer service focus in all decisions and actions
Must be proficient in all standard Microsoft Office applications

Nice To Haves

Completion of MCE preferred (internal candidates only).

Responsibilities

Driving clinical performance improvement across the organization
Providing clinical leadership, direction, consultation, guidance and support for performance improvement strategies
Leading and facilitating the development, deployment, and monitoring of clinical quality improvement projects, patient safety improvement initiatives, and organization improvements
Providing clinical expertise, performance improvement consultation, analysis, gap assessment, group/team facilitation and development, and guidance for the dissemination of practices that result in improved clinical outcomes
Consulting and coaching process owners, value stream owners, paired leaders and sponsors as well as improvement team members
Contributing to the development of clinical metrics, dashboards, and scorecards used to measure clinical improvement
Contributing to the development of change management plans including stakeholder engagement, communications, training and implementation/adoption in alignment with the enterprise performance management system.