Quality Documentation Specialist

Xometry-posted 4 months ago
Hybrid • Gaithersburg, MD
1,001-5,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a person with strong interpersonal skills and positive work ethic to work in our administrative services team. This is an amazing opportunity to put your experience, attention to detail, and pride in producing the best results to work, while working with various members of our specialized department.

  • Administratively support a department, by meeting the needs of both internal and external clients. Services are provided in a manner that demonstrates the highest levels of quality, accountability, and teamwork.
  • Accurately and efficiently format, proof, finalize and distribute Firm documents, adhering to the established guidelines and quality control methodologies and standards.
  • Confirm completeness and accuracy of own work and check the work of others to confirm there are zero defects in order to minimize errors and redundancies.
  • Monitor, prioritize and process workflow in a timely manner which includes updating metrics and other relevant departmental production information.
  • Understand and adhere to organizational and legal policies for quality, risk mitigation, confidentiality, and data privacy.
  • Assist with other administrative duties, including but not limited to office administration, partner support and other practice support areas as needed.
  • 2+ years of administrative and/or customer service assistance experience
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Strong attention to detail, and a commitment to quality
  • Proven ability to take initiative and responsibility for completing work within a team environment
  • Able to perceive and analyze problems, develop alternatives and implement resolutions
  • Basic knowledge of the Google Suite, Adobe
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