Quality Director

Eaton Corporation • Highland, IL

2d • $165,000 - $242,000

About The Position

Eaton Corporation’s Global Energy Infrastructure Solutions (GEIS) division is seeking a Director of Quality for the North America Region, supporting the Crouse-Hinds and B-Line business units. This position will be based at the Syracuse, NY or Highland, NY locations and relocation within hiring country is offered.
Reporting to the Director of Operations and functionally to the Global Director of Quality, the incumbent will be responsible for leading and aligning quality strategies, systems, and processes across the North America Region to ensure compliance, drive continuous improvement, and support operational excellence. This is a highly visible position which will lead the processes to prepare for key customer quality communications and business review activities as well as cost-out activities and quality improvements.
The incumbent must maintain customer confidence, through customer issue problem resolution, building strong professional relationships with external customer leadership as well as internal Eaton operational, sales, engineering, and project management leadership.

Requirements

• Bachelor’s degree from an accredited institution
• Minimum ten (10) years of experience with progressive levels of accountability and responsibility in Manufacturing/Operations, Quality, Continuous Improvement, and/or Manufacturing Engineering is required
• Minimum five (5) years of plant manufacturing leadership experience is required
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• Strong customer focus and drive to be customer advocate
• Strong business acumen
• Strong problem solving skills and methodology, such as six sigma, 8D, 5WHY
• Strong product, process, and or quality engineering background
• Effective oral and written communication skills as well as planning and organizational skills
• Ability to convey professional formal presentations appropriate for Executive Level audience
• Ability to travel up to 30 percent
• Ability to multi-task and work effectively at multiple organizational levels.

Nice To Haves

• Bachelor’s degree in Engineering
• Six Sigma Greenbelt certification
• Working knowledge of Quality Management System standards and AIAG requirements
• ASQ Certified Quality Engineer
• Customer support experience

Responsibilities

• Provide leadership oversight of quality problem solving activities for 11 manufacturing plants’ select strategic customers and suppliers
• Collaborate with plant cross-functional teams to identify root cause analyses in order to generate corrective action plans and assist in verifying the effectiveness of those actions. The incumbent will leverage tools within the Eaton Quality Systems to address quality concerns (e.g. 8D, root cause analysis, PFMEA, control plans, etc.) and communicate with customers as appropriate.
• Engage and leverage available quality data to provide trend analysis and insight to opportunities for improvement through the life cycle of products driving significant year over year performance improvement for both new business opportunity and existing install base
• Conduct customer satisfaction workshops (Business Process Improvements events and / or Emergent Learning Events) to improve group customer quality, and individual competency to exceed customer expectations
• Partner with Key Account Sales and Marketing Managers and Engineering Services to remedy critical customer complaint issues, acting as coordinator representing ES Americas Quality for specific customers
• Provide functional coaching, mentoring, evaluation and development of site Quality Managers
• Focus on bringing the Voice of Customer into the plants and help to develop individual plant strategies for quality. This will include training and supporting competency development and risk mitigation strategies.
• Utilize reduction of risk and improvement of quality base to help drive out cost from the business inclusive of lack of productivity, reduction of COPQ, supplier resourcing and other opportunities.

Benefits

• At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees.
• The expected annual salary range for this role is $165000 - $242000 a year.
• This role is also eligible for a variable incentive program.
• Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.
• Click here for more detail: Eaton Benefits Overview.
• Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Director