Quality Director

Beacon Specialized Living•Scranton, PA

21d

About The Position

The Quality Director provides oversight and ensures execution of all Quality Department tasks within their market and serves as a resource for staff in this role in other markets. This role requires a high degree of collaboration within each market to ensure compliance with state regulations and accreditation standards while maintaining consistency and alignment with the One Beacon philosophy across all markets. Additionally, the role involves actively monitoring and reviewing company KPIs and audits to address any deviations in performance beyond acceptable limits in ongoing close collaboration with the Data and Analytics Team and Quality leadership.

Requirements

Minimum of 5 – 10 years of experience in a healthcare or social services setting
Strong understanding of state regulations, accreditation standards and performance management principles
Excellent organizational, analytical, and problem-solving skills
Strong communication and interpersonal skills. Ability to collaborate effectively with diverse teams
Strong computer skills utilizing various software programs and applications
A professional demeanor
Demonstrated ability to multi-task
Ability to work with little daily supervision

Nice To Haves

Bachelor’s degree in healthcare administration, social work, or a related field preferred
Master’s degree and or nursing degree preferred
CPHQ certification preferred

Responsibilities

Facilitate Incident Review Committee, including preparation of meeting agendas and minutes and outreach to committee members to ensure tasks are completed.
Monitor the Quality functions within market and recommend improvements, remediate risks, and drive collaboration with colleagues in Compliance, Clinical/Medical, and Operations.
Work closely with the Quality Director, Policy and Performance Metrics and Data & Analytics Team to support the collection of data/metrics/KPIs in a timely manner
Actively review data/metrics/KPIs, identifying and addressing any deviations in performance beyond acceptable limits
Identify gaps in established KPIs and collaborate with Operations to implement new data/metrics/KPIs as directed by leadership
Collaborate with market teams to develop and implement corrective actions and improvement plans based on KPI analysis and results from home and day program audits
Funds management oversight.
Work closely with Quality Director, Accreditation, and Compliance, Clinical/Medical and Operations colleagues to ensure market achieves and maintains accreditation
Assigned unannounced evening home visits per month
Supervise, coach and hire as needed Quality Analyst(s)
Prepare and present reports as requested on Quality Department performance for senior management and other stakeholders.