Quality Director/Risk Manager

Health First Community Health Center•Providence, KY

About The Position

Join Our Team as a Quality Improvement Director/Risk Manager Location: Providence, KY Schedule: Monday – Friday (Full-Time) Department: Administration We are seeking an experienced, strategic, and mission-driven leader to join our organization as our Quality Improvement Director / Risk Manager. This role is ideal for someone who is passionate about patient safety, clinical excellence, and building systems that help healthcare teams deliver the very best care possible. If you thrive in a leadership role, love turning data into meaningful improvement, and want to make a real impact across an entire organization, we’d love to talk with you. Why Work With Us? We value our leaders and offer a comprehensive benefits package, including: • Full Benefits: Medical, dental, and vision insurance • Retirement: 401(k) with employer contributions • Work-Life Balance: Flex schedule, 10 paid holidays, and generous PTO • Purpose-Driven Work: Be part of an organization focused on improving community health and patient outcomes Summary of the Role The Quality Improvement Director/Risk Manager plays a critical leadership role in ensuring the safety, quality, and effectiveness of clinical services across the organization. This position oversees quality assurance, performance improvement, patient safety, risk management, and compliance-related initiatives, while working closely with executive leadership and clinical teams to standardize and improve care delivery. This role also supervises Quality Improvement staff and serves as a key driver of organizational quality strategy.

Requirements

Bachelor’s degree in Nursing, Healthcare Administration, or Public Health preferred
Experience in quality improvement and risk management is required
Experience in a primary care or healthcare system strongly preferred
Knowledge of QA/PI processes, compliance, and regulatory standards
EMR experience preferred (eClinicalWorks is a plus)
Strong proficiency in Microsoft Office and healthcare data systems
Supervisory or management experience preferred
Valid driver’s license and ability to travel between sites as needed

Responsibilities

Lead the design, implementation, and reporting of all Quality Assurance and Performance Improvement initiatives
Oversee quality indicator reporting for BPHC, Medicare, Medicaid (HEDIS), and other regulatory programs
Chair the Quality Assurance Committee and present reports to leadership and the Board as directed
Collaborate with the CEO and CMO to standardize patient care services across all clinics
Oversee chart audits, clinical reviews, and performance improvement activities
Work closely with the HIT team to improve data collection, reporting, and analysis
Compile and present statistical data and narrative reports on quality, productivity, and utilization
Design and implement program evaluations and quality improvement initiatives
Oversee day-to-day patient safety and risk management activities
Ensure proper reporting of incidents and events to external agencies and partners
Identify potential claims early, notify insurance carriers and/or legal counsel, and assist with claims management
Communicate trends, risks, and safety findings to leadership and the organization
Provide or oversee quality and compliance-related training for clinical and administrative staff
Promote a culture of continuous improvement, safety, and accountability
Attend trainings as approved by leadership
Participate in medical staff meetings as directed
Perform other duties as assigned by executive leadership