Quality Data Specialist

Lactalis American Group • Londonderry, NH

149d • Hybrid

About The Position

Ready for more than just a job? Build a career with purpose. At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed. As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together. In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, Président specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz. At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued. Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

Requirements

• Associate's degree or equivalent experience required; Bachelor's degree preferred.
• 3+ years of experience in data management required.
• Demonstrated proficiency in Microsoft Office, with strong skills in Excel; experience with Power BI preferred.
• Ability to analyze consumer complaints and investigate root causes, providing clear and accurate reporting of findings.
• Demonstrated ability to develop and implement complaint traceability processes, coordinating responses across key stakeholders.
• Strong analytical thinking skills, with the ability to evaluate data and situations to make informed decisions.
• Proven ability to prioritize and manage multiple tasks effectively to meet objectives and deadlines.
• Client-oriented mindset with a focus on meeting the needs of both internal and external stakeholders.
• Strong organizational skills with attention to detail and a methodical approach to work.
• Ability to collaborate effectively across functions and contribute to a team-oriented environment.
• Demonstrated commitment to continuous learning and professional growth.
• Ability to think creatively and contribute innovative ideas to improve processes, systems, or services.

Responsibilities

• Capture and analyze consumer and customer feedback to identify improvement opportunities for product superiority.
• Calculate Complaints per Million Units (CPM) monthly and annually.
• Consolidate and distribute final consumer complaint reports to internal and external stakeholders in a timely manner.
• Complete reports using the internal consumer relations software, as requested.
• Apply critical thinking to management of consumer complaint data to identify trends.
• Create and maintain Power BI consumer complaint reports.
• Create and maintain Power BI specification attainment reports (ABC compliance) for LUSY plants.
• Analyze quality data and statistics for continuous improvement and notify impacted parties (Research and Development, plant leadership, Corporate Quality) for follow-up actions.
• Alert senior management of consumer complaints and specification attainment non-conformities that may pose a risk to food safety and/or compliance.
• Support Manager, Corporate Quality in the investigation of customer and consumer complaints with manufacturing and co-manufacturer teams in all areas of activity: manufacturing, foreign objects and product quality and safety complaint trends.
• Provide support to consumer relations in their responses to consumer inquiries and complaints in the absence of Manager, Corporate Quality.
• Implement and maintain internal store check product defect reporting platform.
• Manage customer documentation requirements and maintain customer documentation databases.
• Provide support to Manager, Corporate Quality in preparation for customer audits.
• Review private label and assigned projects finished product labels.
• Manage LUSY plants licenses and permits.
• Manage Corporate Quality Department Purchase Order requests and tracking of department expenditures.

Benefits

• Comprehensive Total Rewards Program with a variety of affordable benefits and coverage options.
• Significant support for insurance costs.
• Generous contributions to retirement plans.
• Paid Time Off from day one.
• Training and development opportunities, including Education Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees