Quality Data Analyst - Returns

Fortune Brands • Deerfield, IL

5h • $63,000 - $95,000 • Hybrid

About The Position

This role offers the opportunity to lead critical analytics and reporting that directly influence return trends and financial outcomes for the Moen business. You’ll investigate defects, partner across teams to resolve disputes, and drive returns‑reduction strategies through robust data insights and process improvements. A great fit for someone with a strong analytical foundation and a passion for operational excellence.
Location: This position is eligible for a hybrid work schedule, reporting into the Deerfield IL office.

Requirements

• Bachelor’s degree in engineering, the sciences, or related field. Commensurate experience will be considered.
• Minimum 3 years of relevant work experience.
• Excellent written and verbal communication skills for dealing with all levels of staff, customers, suppliers, and operations.
• Experience applying analytics to drive results and increase value.
• Proficiency in analytical/data visualization tools such as Tableau, QlikView, QlikSense, etc.
• Strong analytical, conceptual and problem-solving skills.

Responsibilities

• Manage and execute processes for recurring monitoring and reporting for Retail Returns including drivers, trends, and disputes.
• Analyze new and existing data sources in conjunction with a working knowledge of Retail contracts to identify and dispute returns for the Moen business.
• Support quality issue resolution by partnering with customers and internal teams (Sales, Returns Center, Operations, etc.) to investigate defects, resolve disputes, and improve processes and outcomes
• Become an integral team member of the Returns Reduction Tasks force with Sales, Accounts Receivable, Customer Service, and Returns Operations to investigate trends and develop processes & systems for reduction in overall Returns burden to the Moen P&L.
• Other duties and responsibilities as assigned.
• Support quality issue resolution by partnering with customers and internal teams to investigate defects, resolve disputes, and improve processes and outcomes

Benefits

• In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
• At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more.
• We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level