QUALITY COORDINATOR

VALLEY HEALTH CARE INC•Elkins, WV

32d•Onsite

About The Position

Valley Health Care’s (VHC) mission is to provide outstanding patient care. The Quality Coordinator will support the mission by assisting the Clinical Quality Manager. VHC can provide safe, effective, affordable, patient-centered care by maintaining excellent clinical quality. The Quality Coordinator will be responsible for accurately entering and extracting quality data, medical records, and other documents as needed.

Requirements

Able to communicate with providers, co-workers, and others collaboratively and courteously.
Good organizational and interpersonal skills.
Strong attention to detail.
Must be self-motivated and able to perform tasks independently.
Knowledgeable in medical terminology, source documentation, informed consent, and electronic medical record systems to communicate effectively with physicians and staff.
Expert computer skills and familiarity with Microsoft programs and applications.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Skilled at identifying and verifying appropriate clinical source documentation for data reporting.
Skilled at effective data collection and creating effective customized data sets.
Capable of working independently and productively with minimal supervision.
Able to follow instructions closely.
High school diploma or GED
Two years required experience in the medical field.
Verbal and written communication skills, including the ability to effectively communicate with internal and external consumers.
Computer proficiency (MS Office – Word, Excel, and Outlook)
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Must have the ability to follow HIPAA guidelines as well as an understanding of policies and procedures regarding medical records put in place by the Federal Government, Medicaid, Medicare, and WV Behavioral Health Laws put forth by the WV Department of Health and Human Resources.
Must listen to the customer, understand the customer, do what needs to be done to meet the customer’s expectations, and take ownership for the customer experience.
Knowledge of basic computer software (MS Office – Word, Excel, and Outlook) and the willingness and ability to learn electronic medical records software.
Must demonstrate the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
An essential element is the ability to work and interact effectively and positively with other staff members to build and enhance teamwork in the VHC organization; team engagement is necessary to be successful in this position.
A demonstrated work record showing good attendance, punctuality, dependability, and the ability to collaborate well with supervisors and coworkers as part of a team effort is essential. A medical office setting is an environment that requires the ability to relate to all types of people while always maintaining a professional demeanor.
The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals is essential. The ability to write routine reports and correspondence, and the ability to speak effectively to patients, co-workers and the public at large is crucial.
Must be able to read and interpret medical and work environment related documents involving patient care, program descriptions, government regulations and VHC policy and procedures.
Must be able to demonstrate an understanding and sensitivity to cultural differences and needs of VHC patients and be able to respond appropriately to all people regardless of race, ethnicity, language, age, sex or sexual orientation, religion, disability, economic standing, etc.

Responsibilities

Properly enter and extract quality data from the Electronic Medical Record system
Run reports, filter data, and make corrections when needed.
Measure quality performance and identify areas of improvement.
Assists with creating quality improvement plans.
Under direct supervision, identify training needs and organize interventions to meet quality standards.
Coordinates with VHC staff, outside providers, and payers to obtain quality data.
May assist with developing policies and procedures as they relate to quality.
Use knowledge of healthcare terminologies and classification systems (such as ICD10, etc.) to aid with quality data requests.
Identifies trends in data and any barriers that could affect research results.
Assures timely and accurate completion of assigned reports.
Maintain confidentiality.
Assures care gaps are closed around specialty disease/chronic disease.
Communicate with patients as appropriate.
Other duties as assigned.