Quality Control Technician I - 2nd Shift (1 PM - 9:30 PM)

Diasorin•Cypress, CA

2d•$20 - $25•Onsite

About The Position

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist." Why Join Diasorin? Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world. Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry. Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive. Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward. Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact! Job Scope Receiving complaints and inquiries from customers and partners for all Luminex supported products. Documenting all customer communications, triage complaints as required, and lead investigations for issue resolution. Contributing to the maintenance of the Install Base, Knowledge Management database, and all administrative duties associated with Technical Support. Performing laboratory duties when needed as part of troubleshooting efforts, coordinating with other departments (Business Managers, Field Service and Molecular/Field Applications Support teams, QA, RA and Operations) for customer management and issue resolution. Perform independent data analysis and problem solving.

Requirements

Bachelor's Degree
Bachelor’s degree in Biology, Molecular Biology, or similar discipline with 0-2 years related experience or an equivalent combination of education and related work experience
Practical experience in a clinical or research laboratory
Knowledge of laboratory processes and procedures
Experience working independently in a fast-paced environment with exhibited ability to adjust to rapidly changing priorities
Ability to communicate clearly and professionally, in verbal and written format, important
Ability to work independently and as part of a team
Fluent in English
Must work onsite at Luminex office
Travel may be required at least 10% of the time
Possible exposure to mechanical, biological or chemical hazard
Work is normally performed in a typical office environment
Work situations include working in teams and independently; making judgments and decisions
Support Operation that is on call 7x24x365
All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs.
Vision (Color) on the job is required frequently

Nice To Haves

Customer-facing work experience preferred
Experience in a GMP environment an asset
Experience with ISO, FDA , and/or USDA guidelines an asset
Experience with Salesforce.com CRM an asset
Familiarity with CLIA, CAP, and JCAHO requirements are an asset

Responsibilities

Demonstrate dedication to high quality customer service
Ensure customer satisfaction by receiving assay, hardware, and software complaints and inquiries, resolving issues or triaging to the appropriate resource to achieve resolution
Exercise independent judgment to manage customer complaints and inquiries of diverse scope and complexity
Responsible for managing workload and scheduling to ensure goals and deadlines are met
Document all customer calls, emails, and interactions in the call center database
Perform laboratory experiments in support of product investigations or perform product testing
Contribute to the Knowledge Management database with the use, creation, and editing of Articles
Update the customer Install Base per departmental processes
Coordinate with other departments (Business Managers, Field Service and Molecular/Field Applications Support teams, QA, RA, and Operations) for customer management and issue resolution
Support Technical Applications Specialists in complaint handling
Train new employees on processes and procedures, as part of onboarding activities or supplemental product training
On-call responsibilities for 7x24x365 operations
Ability to work non-standard hours; limited travel may be required
Adherence to goals/competencies program to ensure individual and department goals are met
Other duties as assigned.