Quality Control & Support,Great Big Game Show

The Escape Game•Smyrna, TN

2d•$20 - $28•Onsite

About The Position

You’ll help bring live game show experiences to life; lights, buzzers, sound effects, and fast-paced gameplay. This role will provide high-level support to Great Big Game Show retail store locations, as well as provide quality control for our production and installation team for new store launches. You’ll be the go-to technical problem solver for our game show studios across the country, helping launch new locations, fixing issues remotely, and improving the product over time.

Requirements

Experience with Google Sheets and using formulas
Understanding of architectural floor plans and general construction processes
Has a basic Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology.
The ideal candidate is patient, flexible, dependable, driven, and caring.
Has a love for interactive media.
Possesses strong organizational and interpersonal skills.
Excels at maintaining an organized schedule.
Has a contagious, positive, “can-do” attitude.
Loves to “win.”
Has strong communication skills - written, on the phone, in-person.
Can lead others in an informal structure.
Ability to lift/carry up to 50 pounds individually.
Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time.

Responsibilities

Work with the production team to review built set pieces to make sure they meet quality standards
Travel to new store locations to inspect newly built game rooms to ensure they meet performance and visual standards before opening
Provide on-site (travel) operational support during the launch period of a new store; troubleshooting issues that arise and providing solutions.
Review Floor Plans for all upcoming locations and provide feedback as necessary.
Partner with store teams to diagnose and resolve technical issues (lighting, sensors, PCs, AV systems, etc.)
Utilize our ticketing system to report, track, and resolve issues in our stores related to our product’s safety, functionality, and aesthetics.
Receive & schedule calls from our stores and guide them to a successful resolution via remote support.
Proactively and consistently collaborate with other internal departments to strategically design and implement improvements to our products based on guest & team member feedback.
Be a reliable wealth of knowledge about GBGS’s historic and current product standards.
Performs onsite repairs and emergency travel as needed.
Create repeatable processes and tools to reduce recurring issues across locations
Build and maintain systems to keep our studios running smoothly.