Quality Control Supervisor (M-F 6pm-2am)

Comstock•Reston, VA

About The Position

The Quality Control Supervisor is responsible for supervising and ensuring high-quality janitorial services across multiple client accounts within the same geographic area. This role conducts regular inspections, addresses quality and service issues, and works closely with onsite janitorial teams and operations leadership to ensure consistent service standards, client satisfaction, and contract compliance.

Requirements

High School Diploma or Equivalent
Valid driver's license without major violations
Flexibility to work after hours and weekends for events
Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
Strong problem-solving, time management and communication skills
Must be highly credible and trustworthy, and operate with high degree of integrity
Must hold oneself and others accountable and strive for a high level of excellence
Must have a positive, can-do attitude and be able to fuel growth and innovation
Must be customer-focused and results-oriented
Must want to continuously learn and develop
Exceptional oral communication, active listening, and organizational skills
Ability to establish strong working relationships with others in team setting
Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
Self-directed and able to work independently, with minimal supervision
Spend time sitting, standing, and walking
Spend time making repetitive motions
Push, pull or lift to 50 pounds
Able to use his/her hands to manipulate/control tools and/or objects
Work under distracting or uncomfortable noise levels
Work indoors in a temperature-controlled environment and outside
Respectful of shared workspace and physical proximity with other
Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach
Push, pull or lift up to 50 pounds
Continuous repetitive motions
Work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors/indoors, around fumes and/or hazards, around dust and/or mite hazards, around chemicals and bio-hazards

Responsibilities

Supervise and ensure quality performance of janitorial services across multiple client accounts within an assigned geographic area
Conduct routine and spot inspections of client sites to verify cleanliness, safety, and adherence to service standards
Identify quality deficiencies, document findings, and implement corrective action plans
Coordinate with onsite supervisors and janitorial teams to resolve quality issues in a timely manner
Serve as a quality point of contact for client concerns, feedback, and escalations
Ensure compliance with company SOPs, safety standards, and client-specific requirements
Track inspection results, trends, and recurring issues; provide reporting to operations leadership
Support onboarding and ongoing training of janitorial staff by reinforcing quality expectations
Partner with Operations to support staffing adjustments, retraining, or process improvements as needed
Maintain accurate records of inspections, corrective actions, and follow-up activities
Understands and complies with ParkX’s policies on calls outs, time off, and timeliness.
Performs other duties as assigned.